Brianna Castro

• Handled a high volume of inbound member calls while providing friendly, accurate support
• Assisted members with account questions, transactions, and general banking needs
• Verified member information and followed security and privacy procedures
• Documented call details clearly and accurately in internal systems
• Resolved issues efficiently while maintaining a calm, professional tone
• Explained products and services in a clear, easy-to-understand way
• Managed time well and met call and performance expectations in a fast-paced environment

• Handled a high volume of customer calls and emails, providing clear, friendly support
• Assisted customers with questions, concerns, and feedback while representing the brand professionally
• Documented interactions accurately and followed internal procedures and guidelines
• De-escalated upset customers calmly and worked toward quick, positive resolutions
• Communicated with internal teams when needed to resolve customer issues
• Managed time efficiently while juggling multiple cases and priorities
• Maintained confidentiality and professionalism in an office contact-center setting

• Trained and coached new hires on multiple positions, helping maintain speed, quality, and customer service standards
• Worked all positions confidently in a high-volume, fast-paced environment
• Supported shift leaders by keeping the stand organized, stocked, and running smoothly during rushes
• Delivered consistent, friendly customer service while handling high pressure and long lines
• Helped maintain food safety, cleanliness, and brand standards at all times
• Communicated clearly with team members to keep orders accurate and moving quickly
• Took initiative to jump in where needed and keep the team on pace during peak hours

Throughout my job at Chipotle:

- Serve meals to customers both digitally and in-person at a national chain restaurant

- Memorize all menu items including sides and drinks

- Successfully resolve conflict resulting in customer satisfaction

100% of the time

- Warmly greet customers and develop relationships resulting in

customer loyalty

- Maintained and enforced strict protocols regarding COVID-19 by

keeping cleanliness all throughout the store to ensure staff and consumer safety and satisfaction.