Brianna Carey
South Lake Tahoe
Summary
Professional with robust experience in hospitality management, prepared for a pivotal role in front desk operations. Demonstrates strong focus on team collaboration and achieving results, with a reputation for reliability and adaptability. Expertise includes guest relations, staff training, and process optimization. Known for excellent communication skills and a proactive approach to problem-solving.
Overview
5
5
years of professional experience
Work History
Front Desk Trainer
Holiday Inn Club Vacations at Tahoe Ridge Resort
09.2022 - 07.2024
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Collaborated with housekeeping and maintenance departments to promptly address guest concerns and maintain room quality.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries.
- Played a key role in resolving guest complaints by attentively listening to concerns and implementing appropriate solutions.
Prepared Foods Team Lead
Whole Food Market
06.2021 - 08.2022
- Coordinated team activities to enhance collaboration and productivity.
- Improved food project outcomes by guiding team members through complex tasks.
- Led team meetings for effective communication and problem-solving.
- Boosted team morale with recognition programs and positive reinforcement.
- Enhanced team performance by providing constructive feedback and support.
Whole Body Specialist
Whole Foods Market
05.2019 - 05.2021
- Provided specialized support to enhance customer satisfaction.
- Analyzed data trends for improving operational efficiency.
- Enhanced productivity by implementing innovative strategies.
- Improved workflow processes by offering targeted solutions.
- Collaborated with cross-functional teams to meet project goals.
Education
Associate of Arts - Environmental Science
Lake Tahoe Community College
South Lake Tahoe, CA06-2027
High School Diploma -
Taylorsville High School
Taylorsville, UT06-2003
Skills
- Customer service expertise
- Exceptional communication
- Guest relations
- Task delegation
- Employee coaching
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Verbal and written communication
- Adaptability and flexibility
- Relationship building
- Team building
Timeline
Front Desk Trainer
Holiday Inn Club Vacations at Tahoe Ridge Resort
09.2022 - 07.2024
Prepared Foods Team Lead
Whole Food Market
06.2021 - 08.2022
Whole Body Specialist
Whole Foods Market
05.2019 - 05.2021
Associate of Arts - Environmental Science
Lake Tahoe Community College
High School Diploma -
Taylorsville High School
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