Brianna Buchan
Nobel
Summary
Detail-oriented patient access representative with extensive medical services background and a strong work ethic. Collaborative team player with strong clinical and interpersonal skills. Dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Liaison with interdisciplinary health care team in monitoring progress and adjusting plans to achieve target results. Practicing weekly medical processes consultations with hospitals within the North East. Expanding health care strategies with local health care agencies to meet community needs within the ever changing medical climate.
Overview
14
14
years of professional experience
Work History
Community Independence Care Coordinator
Home & Community Care Support Services North East
06.2022 - Current
- Maintained case record documents and entered information in automated system to establish record for each individual receiving service.
- Conducted reviews to determine eligibility and functional needs.
- Collaborated with healthcare providers to drive continuity of care.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Managed caseload to satisfy multiple patients with diverse needs.
- Assessed risk factors of patients and made referrals for further services.
- Provided patient and family education on available resources and self-care strategies.
- Facilitated family meetings to discuss patient care plans.
- Developed partnerships with community organizations to expand services and referrals.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Completed psychosocial evaluations and needs assessments.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Coordinated patient discharge planning and follow-up care.
- Developed individual treatment plans and provided counseling to patients.
RPN
WPSHC Ambulatory Care and Day Surgery
06.2013 - 02.2023
- Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
- Educated family members and caregivers on patient care instructions.
- Followed proper procedure for installation and removal of catheters, IV's and drains.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Performed routine wound care and dressing changes on schedule.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
Access Coordinator
Home and Community Care Support Services North East
02.2017 - 06.2022
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical services.
- Determined patient care needs and referred eligible patients to proper agencies to obtain assistance.
- Used CHRIS and Care Dove software to schedule appointments.
- Educated patients on medicine and at-home healthcare tools.
- Reviewed daily referrals and medical reports.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Collaborate with most responsible physicians to ensure that the patient will be discharged home with the required therapies, supplies and equipment.
RPN
Victorian Order of Nurses
03.2015 - 12.2016
- Evaluated charting procedures for adherence to best practices.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Observed and reported patient condition, progress and medication side effects to accurately document updates.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
- Educated family members and caregivers on patient care instructions.
- Strictly protected confidentiality of all information related to patient care activities and EMS operations.
- Met with and patients to discuss and distribute information on health maintenance and disease prevention.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Performed routine wound care and dressing changes on schedule.
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
Ultrasound Secretary
Katherine Obrien Ultrasound Technican WPSHC
02.2010 - 09.2010
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and provided follow-up calls to the patient's.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Handled daily scheduling tasks and provided administrative support for the WPSHC Ultrasound department.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Entered patient data into medipatient software and updated client demographics to keep records current.
Education
Nursing
Canadore College of Applied Arts And Technology
Parry Sound, ON08.2013
Skills
- Eligibility Determination
- Information Collection
- Medical terminology
- EMR
- Appointment Scheduling
- Document filing
- Interpreting physician orders
- Preventative health
- Patient and family advocacy
- Patient Care Planning
- Healthcare Administration
- Patient Management
- Healthcare Ethics
- Clinical Documentation
- REFS (Risk Event and Feedback System), Connecting Ontario, Care Dove, Medi tech, Medi patient, Microsoft Word/Excel/Teams/Power Point/Publisher, CHRIS, Vivify and Acutenet use
Accomplishments
- Chair of the Parry Sound Social Committee. Collaborating with a team of 13 in the development of improving workplace morale.
- Crucial Conversation training.
- Creating working pathway proposals for One Client One Plan committee in order to create community service collaboration.
- OCOP Access Care Coordination public video creation with Rhonda Ferguson for public education.
- Parry Sound and Burksfall's manual creation with Paige Lubbelinkhoff.
- Nursing student cooperative education placement training handbook creation and learning goals portfolio established for ongoing placement opportunities.
- Organized the very first Edaravone therapy within the NE HCCSS; which in turn provided accurate data to develop the Edaravone policy.
Community Volunteering
I have had the privilege of providing 6 weeks of meal coordination for a palliative women in our community who declined rapidly after her prognosis. Since that endeavor I assist others in organizing and participating in meal planning for patient's and family members in need.
Timeline
Community Independence Care Coordinator
Home & Community Care Support Services North East
06.2022 - Current
Access Coordinator
Home and Community Care Support Services North East
02.2017 - 06.2022
RPN
Victorian Order of Nurses
03.2015 - 12.2016
RPN
WPSHC Ambulatory Care and Day Surgery
06.2013 - 02.2023
Ultrasound Secretary
Katherine Obrien Ultrasound Technican WPSHC
02.2010 - 09.2010
Nursing
Canadore College of Applied Arts And Technology
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