Responsive Team Leader with expertise in employee management, training, and group leadership. Maintains group safety and strict performance standards with successful monitoring strategies. Dedicated to accuracy and customer satisfaction.
Overview
8
8
years of professional experience
Work History
HR Assistant
City Of Arvin
10.2024 - Current
Streamlining employees’ personnel files and CA POST files for Police Department.
Maintaining physical and digital files for employees and their documents, benefits, and attendance records.
Organizing workers compensation files for case management.
Maintaining proper records of employee attendance and leave administration.
Assisting HR Manager with recruitments, submitting online job postings, shortlisting candidates, and scheduling job interviews.
Serving as a point of contact, providing smooth communication with employees, outside vendors and pending new recruits.
Managing and coordinating schedules for the HR department.
Providing administrative support and managing communications for the HR Manager.
Documenting staff changes, performance reports, and communications.
Scheduling onboarding tasks.
Assisting with large scale community event from inception, planning, to execution.
Liaison with community service partners for resource program administration.
· Regular and timely attendance
Perform related duties as requested.
Warehouse Operations Supervisor
Randstad- Dreyers Grand Ice Cream
06.2023 - 05.2024
Supervised and trained warehouse team to uphold safety and compliance with regulations
Coordinated with other departments to maintain proper stock levels for customer orders
Monitored warehouse for safety hazards and applied OSHA guidelines to mitigate issues and safeguard staff
Conducted performance evaluations for warehouse staff to ensure productivity goals were met or exceeded
Managed employee scheduling, labor requirements and task delegation to meet business demands
Conducted regular meetings with staff members to discuss progress towards goals, address concerns, or provide updates
Assessed staffing needs during peak seasons or high-volume periods; recruited additional personnel as needed
Team Lead Benefit Auditor
The Employment Development Department, Apple One
02.2022 - 02.2023
Assisted supervisor with managing team cases while also acting as a subject matter expert on UI cases
Identified cases that need to be reassigned, moved to another department or followed up on based on when the case was last worked
Handled the weekly up-training of a team of Benefit Auditors in duties including data entry procedures, troubleshooting, and compliance protocols
Assessed the information found while reviewing claims based on UI Code, Policies, and Procedures
Investigated and resolve discrepancies: taking corrective actions to resolve conflicts when necessary
Assigned cases to agents on an as-needed basis and reviewed the scores they've received on completed cases per the Quality Assurance scoring system
Submitted the decisions necessary for the State UI worker to approve or deny a claim/claimant's restrictions
Receptionist
H&R Block
01.2021 - 04.2021
Answered phones and greeted clients in a personalized, friendly, and inviting manner
Matched clients with the best-suited tax professional for their needs
Maintained office cleanliness and organization of resources
Shift Supervisor, Barista Trainer
Starbucks
02.2017 - 03.2019
Managed and trained shift teams to ensure the highest level of customer service, product quality, safety, cleanliness, and store operations
Provided coaching on performance expectations for all tasks within their job role
Ensured that associates are following company policies and procedures in order to maintain a high standard of excellence across the business