Summary
Overview
Work History
Education
Skills
Timeline
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Briann Tirado

Sacramento

Summary

Diligent, with proven track record in managing front desk operations efficiently and providing exceptional customer service. Successfully coordinated scheduling and handled administrative tasks to ensure seamless office operations. Demonstrated strong communication and problem-solving skills to address guest inquiries and issues promptly.

Overview

2
2
years of professional experience

Work History

Lead Front Desk Receptionist

Camp Bow Wow
08.2024 - 04.2025
  • Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
  • Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
  • Contributed to successful event planning initiatives by working closely alongside management teams; provided seamless logistics support from pre-event stage through completion.
  • Entered data from pet records and office visits into computer system.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate support during difficult situations such as emergency visits, establishing trust with clients.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Helped patients complete necessary medical forms and documentation.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Contributed to team meetings with suggestions for service improvements.
  • Maintained current and accurate medical records for patients.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.

Kennel Technician

Elite Dogs Training & Boarding
09.2023 - 07.2024
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
  • Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
  • Maintained accurate inventory records for pet supplies and food, ensuring availability and controlling costs through strategic ordering.
  • Reduced stress levels in animals by implementing structured play and exercise routines, promoting physical and mental well-being.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Improved animal health by administering medications and vaccinations as directed by veterinarians.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Observed dogs in various settings to determine behavioral concerns and problems.

Education

Diagnostic Medical Sonography

Cosumnes River College
Sacramento, CA
03-2028

Skills

  • Telephone etiquette
  • Customer service
  • Attention to detail
  • Listening skills
  • Workplace safety
  • Front office management
  • Data entry proficiency
  • Appointment scheduling
  • Patience and resilience
  • Animal restraint techniques
  • Care monitoring
  • Kennel maintenance
  • Time management

Timeline

Lead Front Desk Receptionist

Camp Bow Wow
08.2024 - 04.2025

Kennel Technician

Elite Dogs Training & Boarding
09.2023 - 07.2024

Diagnostic Medical Sonography

Cosumnes River College

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Briann Tirado