Brianda Garcia
Tehachapi
Summary
Dynamic Shift Manager at McDonald’s with proven expertise in cash handling and customer complaint resolution. Skilled in training and mentoring staff, enhancing service efficiency, and minimizing loss risks. Strong decision-making and problem-solving abilities. Diligent and willingness to learn.
Overview
8
8
years of professional experience
Work History
Shift Manager
McDonald’s
05.2018 - Current
- Supervise daily operations to ensure compliance with quality and service standards.
- Monitor team members to enhance service efficiency.
- Train new managers on their new tasks.
- Resolved customer complaints swiftly, fostering a positive dining experience.
- Observe cash handling, maintain accurate cash records, and minimizing discrepancies.
- Minimize theft and loss risks by continuously maintaining accurate cash in drawers.
- Facilitate smooth shift transition by fixing issues that arise during, or on previous shift.
- Manage schedule by finding coverage for short shifts.
- Communicated with health inspectors during inspections and let store manager know of issues found.
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Education
High School Diploma -
Monroe High School
Tehachapi, CASkills
- Cash handling
- Decision-making
- Handling customer complaints
- Training and mentoring
- Delegating work
- Shift leadership
- Willingness to learn
- Attention to detail
- Problem-solving abilities
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
McDonald’s
05.2018 - Current
High School Diploma -
Monroe High School