Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Shift Lead
7 Brew Coffee
Galesburg, IL
09.2025 - 06.2026
Trained and coached team members on drink preparation, customer service, and company standards, enhancing team capability and service quality.
Led shifts in a fast-paced environment, keeping service quick and drinks consistent.
Resolved customer concerns quickly and professionally, fostering high satisfaction and reinforcing positive brand perception.
Managed opening/closing duties, cash handling, and inventory oversight, ensuring workspace organization and compliance with safety standards.
Education
High School Diploma -
Colton High School
Colton, CA
05.2025
Certified Nursing Assistant - Nursing
Crafton Hills Community College
Yucaipa, CA
07.2025
Associate of Science - Nursing
Riverside City College
Riverside, CA
10.2027
Skills
Customer service
Guest service
Customer service focus
Multitasking
Time Management
Communication Skills
Bilingual - English & Spanish
Computer Literate
Certification
Certified Nursing Assistant (CNA) - State of California, August 2025
CPR & First Aid Certified - American Heart Association, May 27, 2025
Food Handlers Certification - ANSI National Accreditation Board December 03, 2025
ServSafe Allergens Certification - National Restaurant Association, January 03, 2026