Briana Vicente
London,ON
Summary
Enthusiastic and customer-focused retail professional with experience as a cashier, store associate, and sales associate. Skilled in delivering exceptional service, processing transactions accurately, maintaining organized store environments, and driving sales through product knowledge and upselling. Adaptable team player with strong communication skills and a proven ability to thrive in fast-paced retail settings.
Overview
4
4
years of professional experience
Work History
Beauty Specialist
Shoppers Drug Mart
London, ON
10.2024 - Current
- Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
- Conducted beauty workshops for customers on various topics such as makeup application techniques or skincare routines to increase engagement and build brand authority.
- Collaborated with team members to develop and execute promotional events, attracting new customers to the store.
- Increased sales through effective product demonstrations and sharing expert knowledge on skincare routines.
- Maintained a clean and organized work environment, ensuring optimal presentation of products for increased sales.
- Trained new employees in company procedures, product knowledge, and sales techniques for consistent quality service.
Store Associate
Dollarama
London, ON
10.2023 - 06.2024
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
Cashier
No Frills
London, ON
09.2021 - 12.2022
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Catholic Central Highschool
London, ON06.2025
Skills
- Merchandising & product display
- Point of Sale (POS) operation
- Communication skills
- Adaptability
- Conflict resolution
- Multitasking
- Team collaboration
- Customer service
Languages
English
Native or Bilingual
Accomplishments
Graduated with Honour Roll
Timeline
Beauty Specialist
Shoppers Drug Mart
10.2024 - Current
Store Associate
Dollarama
10.2023 - 06.2024
Cashier
No Frills
09.2021 - 12.2022
High School Diploma -
Catholic Central Highschool