Briana Taylor
Granada Hills
Summary
Professional administrative specialist with over 5 years of extensive experience in providing administrative support and coordinating departmental activities. Delivers efficient solutions, manages complex schedules, and represents executive leadership with professionalism. Demonstrated expertise in handling sensitive communications and coordinating events, while maintaining a positive attitude and a passion for inspiring the next generation of leaders. Highly motivated to drive organizational success through meticulous attention to detail and proactive problem-solving.
Overview
6
6
years of professional experience
Work History
Administrative Support Assistant
CSUN Student Housing
07.2023 - Current
- Assisted in resolving payroll issues and collaborated with various units on matters related to leave of absences, appointments, employment status, and position management, ensuring effective communication and accurate payroll processing.
- Collaborated with the Financial Analyst and Accounting Technician to reconcile departmental transactions, including managing open purchase orders, chargebacks, requisitions, direct pay invoices, and procurement card statements.
- Contributed to move-in preparations by procuring essential supplies, organizing meals for staff, and coordinating Housewarming events to enhance the overall move-in experience for students.
- Designed and produced instructional videos for Student Housing, covering check-out, move-in, and other how-to guides to improve accessibility and understanding of housing procedures for residents.
- Facilitated HR processes by participating in recruitment efforts, coordinating interview schedules, processing new hire paperwork for over 40 positions, and overseeing onboarding, supervision, and termination processes for student assistants across various Housing departments.
- Managed payroll activities for the Administrative Services Unit, directing information flow to timekeepers, processing travel claims, and providing financial support to ensure accurate postings and compliance.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Oversaw filming requests in residence halls, coordinating with CSUN students and handling off-campus inquiries to ensure smooth and compliant filming processes.
- Streamlined office processes by implementing efficient administrative procedures, improving productivity and organizational efficiency.
- Supervised and mentored student assistant employees, providing guidance, training, and performance feedback to enhance efficiency and professional development.
COVID Support Assistant
CSUN Student Housing
08.2022 - 06.2023
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Handled day-to-day office operations for the Administrative Services department in Student Housing, including scheduling meetings, planning events, and processing media requests.
- Managed high call volume, prioritizing cases, and providing prompt assistance to customers.
- Prepared, proofread, and formatted Student Housing Protocols for various departments within Student Housing, ensuring accuracy and consistency.
- Supported students during the COVID isolation process both on and off campus by processing COVID-related documentation before, during, and after the semester.
Resource Teacher
UCLA Bright Horizons
09.2021 - 08.2022
- Built strong relationships with guardians to foster open communication about students' progress and needs.
- Collaborated with teachers and therapists to create individualized educational plans for each student, coordinating regular meetings to review and analyze student performance.
- Facilitated a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students by adhering to key procedures and guidelines.
- Facilitated differentiated instruction by providing a variety of resources tailored to meet each student's unique needs and abilities.
- Provided support for struggling students through targeted one-on-one instruction, improving overall class performance.
- Supported students in developing social skills through structured activities and positive reinforcement.
Lead Preschool Teacher
CSUN Child and Family Studies Center
05.2019 - 05.2020
- Completed developmental assessments and conducted individual conferences with the parents of each child at least twice annually.
- Developed and implemented a developmentally appropriate, inclusive preschool program aligned with NAEYC accreditation guidelines.
- Ensured the safety and well-being of children at all times by remaining vigilant to their individual and group needs and problems.
- Established strong relationships with parents through regular communication regarding their child's progress, fostering increased parental involvement in the educational process.
- Supervised and evaluated up to five university fieldwork students per semester, led daily staff training meetings, and integrated relevant coursework to enhance learning and performance.
Education
M.A. - Special Education, Educational Therapy
California State University, Northridge
Northridge, CAB.A. - Child and Adolescent Development, Minor in Psychology
California State University, Northridge
Northridge, CASkills
- Customer Service
- Communication
- Safety & Emergency Care
- Microsoft Office, Google Suite, PeopleSoft, Oracle, StarRez
- HR Support & Onboarding
- Finance & Budget Management, Expense Tracking
- End-User Support
- Organization & Planning
- Teamwork & Delegation
- Flexibility & Efficiency
- Progress Monitoring
- Special Needs Support
Timeline
Administrative Support Assistant
CSUN Student Housing
07.2023 - Current
COVID Support Assistant
CSUN Student Housing
08.2022 - 06.2023
Resource Teacher
UCLA Bright Horizons
09.2021 - 08.2022
Lead Preschool Teacher
CSUN Child and Family Studies Center
05.2019 - 05.2020
B.A. - Child and Adolescent Development, Minor in Psychology
California State University, Northridge
M.A. - Special Education, Educational Therapy
California State University, Northridge
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