Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Briana Slaton

Residential Care Provider
Merced

Summary

Compassionate Residential Care Provider with hands-on experience supporting elderly, disabled, and patients with mental disorders. Certified Medical Administrative Assistant (CMAA) and trained Mandated Reporter since August 2022. Strong background in both direct patient care and medical office operations, including call center coordination and patient communication. Dedicated to providing respectful, efficient, and safety-focused support in both clinical and residential settings.

Overview

12
12
years of professional experience
3
3
Certifications

Work History

Residential Care Aide

L & R Residential Facility
01.2011 - 01.2014
  • Assisted residents with daily activities, including bathing, dressing, grooming, and toileting.
  • Provided care and support for residents with dementia, Alzheimer’s, and mental disorders.
  • Prepared meals and supported residents with feeding while ensuring dietary needs were met.
  • Maintained a clean, safe, and nurturing environment.
  • Monitored residents’ well-being and documented behavioral or health changes.
  • Offered emotional support and companionship to enhance quality of life.
  • Remained alert to problems or health issues of clients and competently responded.
  • Promoted social interaction among residents through the organization of group activities and events.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Transported patients between rooms and appointments or testing locations.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Mail Handler Assistant (MHA)

United States Postal Office
06.2020 - 01.2023
  • Maintained accurate records for mail volume, ensuring proper documentation of processed items.
  • Enhanced workplace safety by routinely inspecting mail handling equipment and reporting any issues or malfunctions.
  • Operated various types of machinery used in the mail handling process safely and efficiently.
  • Provided excellent customer service when assisting individuals with inquiries regarding package status or mailing procedures.
  • Performed other administrative duties as required, including data entry, filing paperwork, and organizing office supplies.
  • Updated internal systems regularly to maintain an accurate record of processed parcels.

Medical Call Center Representative

Golden Valley Health Centers
07.2019 - 09.2021
  • Managed high call volumes with professionalism, empathy, and efficiency.
  • Scheduled and coordinated patient appointments based on provider availability.
  • Provided accurate information on services, test results, medications, and procedures.
  • Verified insurance coverage and explained billing processes to patients.
  • Maintained detailed and accurate patient records in call center systems.
  • Collaborated with healthcare staff to ensure seamless care coordination.
  • Streamlined appointment scheduling process, ensuring timely access to care for patients in need.

Customer Service Representative

T-Mobile Call Center
07.2016 - 04.2019
  • Responded to inbound customer inquiries about products, services, and billing.
  • Resolved customer issues with professionalism and attention to detail.
  • Maintained high customer satisfaction ratings.
  • Completed regular training to stay up to date on company offerings and procedures.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate of Science - Health Sciences

Merced College
Merced, CA
06-2026

Skills

  • Hygiene and daily care assistance
  • Cognitive impairment support
  • Assistance for individuals with mental disorders
  • Medication adherence support
  • Emotional support and companionship
  • CPR and first aid certification
  • Certified mandated reporter
  • Patient record coordination
  • HIPAA regulations adherence
  • Patient support coordination
  • Insurance verification expertise
  • Efficient meal planning and organization
  • Appointment scheduling
  • Electronic medical records
  • Patient insurance verification
  • Insurance billing proficiency
  • ICD-9 and ICD-10 knowledge
  • Administrative support
  • Detail-oriented data management
  • Experienced in ICD-10 coding practices
  • Front office administration

Certification

Certified Medical Administrative Assistant (CMAA)

Timeline

CPR/First Aid Certified

01-2023

Certified Medical Administrative Assistant (CMAA)

08-2022

Mandated Reporter - California

06-2022

Mail Handler Assistant (MHA)

United States Postal Office
06.2020 - 01.2023

Medical Call Center Representative

Golden Valley Health Centers
07.2019 - 09.2021

Customer Service Representative

T-Mobile Call Center
07.2016 - 04.2019

Residential Care Aide

L & R Residential Facility
01.2011 - 01.2014

Associate of Science - Health Sciences

Merced College

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Briana SlatonResidential Care Provider