Briana Short
San Diego
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Rady’s Children’s Hospital
12.2022 - 02.2025
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Call Center Representative
AGR GROUP
02.2021 - 01.2022
- -Processed and sent invoices, adjustments and credit memos to customers.
- -Investigated and resolved issues to maintain billing accuracy.
- -Calculated discounts, percentage allocations and credits.
- -Processed refunds on credit balances to maintain positive account relationships.
Customer Support Specialist
Sharp Rees-Stealy Medical Group
01.2019 - 12.2020
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Greeted customers and listened closely to problems described to determine solutions.
- Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
Customer Service Representative
Kaiser Permanente
03.2015 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Education
SOME COLLEGE - BUSINESS MANAGEMENT
College of Southern Nevada
Las Vegas, NVHIGH SCHOOL DIPLOMA - undefined
Lincoln High School
San Diego, CA06.2015
Skills
- Aptitude with data
- Working collaboratively
- Shipping and receiving
- Inventory organization
- Empathy
- Able to lift and carry 65 lbs
- Materials handling and transport
- Flexibility
- Excellent sense of direction
- Defensive driver training
- Planning ability
- Efficient trip planner
- Learning Proficiency
Timeline
Customer Service Representative
Rady’s Children’s Hospital
12.2022 - 02.2025
Call Center Representative
AGR GROUP
02.2021 - 01.2022
Customer Support Specialist
Sharp Rees-Stealy Medical Group
01.2019 - 12.2020
Customer Service Representative
Kaiser Permanente
03.2015 - 11.2018
SOME COLLEGE - BUSINESS MANAGEMENT
College of Southern Nevada
HIGH SCHOOL DIPLOMA - undefined
Lincoln High School
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