Briana Selio
Whittier
Summary
Self-motivated customer service team member passionate about utilizing skills to maximize customer retention. Highly accurate and efficient with strong investigation, problem-solving and critical thinking skills. Expert in correcting issues with little oversight and bringing several years' experience in the field.
Overview
24
24
years of professional experience
Work History
Customer advocate
ModivCare
11.2022 - 02.2025
- Assisted clients with inquiries regarding healthcare services and benefits.
- Documented customer interactions in the database accurately and promptly.
- Collaborated with cross-functional teams to enhance client support strategies.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Provided customer support through phone, email and chat channels.
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Researched customer inquiries to ensure accurate resolution of their issues.
- Coordinated communication between clients and service providers for effective resolution.
- Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
- Monitored incoming calls, emails, chats and other communication channels for customer inquiries.
- Maintained a high level of professionalism when interacting with customers.
Polling Clerk/Lead
State of California
Los Angeles
11.2000 - 12.2022
- I prepared the voting area by setting up and organizing voting equipment, ballots, and registrations sheets.
- I assisted curbside voters with disabilities incapable of obtaining physical access to voting machines.
- I aided non-English and limited-English speaking voters in voting booths.
- I closed the polling location at the end of the voting period to calculate and organize the final number of votes.
- I Conducted routine checks on ballot machines to verify the proper working order.
- Los Angeles County
Dispatcher
Apple One/ Smartmatic
05.2022 - 06.2022
- Coordinated daily dispatch activities for efficient logistics operations.
- Managed communication between drivers and clients to ensure timely service.
- Collaborated with management to address operational challenges and improve processes.
- Updated records of driver locations, delays, and cancellations.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Developed strategies for improving efficiency within the dispatch department.
Mobile Expert
T-Mobile/Mobile One
11.2022 - 05.2022
- Assisted in troubleshooting technical issues for mobile devices and services.
- Collaborated with team members to enhance customer service strategies.
- Managed inventory of mobile devices and accessories for optimal availability.
- Implemented store promotions to increase customer engagement and sales activity.
- Provided feedback to management on customer preferences and market trends.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
- Guided customers through mobile device selection and service plans.
- Educated clients on product features and benefits for informed decisions.
Lead Hostess/Retail Sales
Cracker Barrell
North Las Vegas
11.2020 - 07.2021
- Greeted and seated guests promptly in a friendly manner.
- Managed guest reservations and waitlists efficiently.
- Coordinated with kitchen and serving staff for smooth service flow.
- Oversaw dining area to ensure cleanliness and organization.
- Trained new host staff on company procedures and customer service standards.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Received payment from customers, processed credit cards and issued change or receipts as needed.
- Provided assistance to other departments during peak hours if needed.
- Followed safety protocols at all times while on the job.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Communicated any issues or complaints to management in a timely manner.
Dispatcher
Dignity Plumbing
North Las Vegas
09.2019 - 09.2020
- Coordinated daily dispatch activities for efficient logistics operations.
- Managed communication between drivers and clients to ensure timely service.
- Oversaw route planning to optimize delivery schedules and reduce delays.
- Utilized dispatch software to track vehicle locations and monitor progress.
- Collaborated with management to address operational challenges and improve processes.
- Maintained accurate records of dispatch activities and vehicle maintenance logs.
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems to facilitate movement, planning and scheduling.
Education
High School Diploma -
California High School
Whittier, CA06-2004
Skills
- Healthcare services
- Customer support
- Database management
- Inquiry resolution
- Client communication
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Technical troubleshooting
- Conflict resolution
- Data entry skills
- CRM software
- Task scheduling
- Billing and payments
- Multi-line phone system
- Customer research
- Benefits determination
- Teamwork skills
Timeline
Customer advocate
ModivCare
11.2022 - 02.2025
Mobile Expert
T-Mobile/Mobile One
11.2022 - 05.2022
Dispatcher
Apple One/ Smartmatic
05.2022 - 06.2022
Lead Hostess/Retail Sales
Cracker Barrell
11.2020 - 07.2021
Dispatcher
Dignity Plumbing
09.2019 - 09.2020
Polling Clerk/Lead
State of California
11.2000 - 12.2022
High School Diploma -
California High School