Briana Sanchez
Santa Clara,CA
Summary
Highly organized individual with a strong work ethic and time management skills. Excellent communication and interpersonal skills, with a proven track record of positive interactions with customers and team members. I believe my fast learning abilities, commitment to succeed, and relevant studies make me the perfect fit for any position.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Rafanelli and Nahas Property Management
Dublin, CA
04.2024 - Current
- Managed lease agreements between landlords and tenants, ensuring compliance with terms and legal standards. Ensure that all lease terms and conditions are met, and that the agreements are in compliance with legal and industry standards, including creating and processing leases. Track leases throughout the process. Ensure compliance by making sure that landlords and tenants comply with all relevant regulations. Review leases and related documents to ensure they are properly executed. Resolved disputes between landlords and tenants, facilitating effective communication and problem-solving. Performed accounting duties for leasing agent, including financial reporting and tracking tenant payments to maintain accurate records.
- Managed lease administration processes, ensuring compliance with property regulations and policies.
- Coordinated lease renewals and terminations, maintaining accurate records and timelines.
- Developed standardized procedures for lease documentation, improving efficiency and accuracy of information management.
Hostess
The Walt Disney Company
Anaheim, CA
04.2022 - 04.2024
- Greeted guests warmly and escorted them to assigned dining area, presenting menus and announcing waiter’s name to create a welcoming atmosphere. Informed guests of current promotions and their server to facilitate smooth handoff to service staff and enhance dining experience. Answered incoming calls to the restaurant and provided appropriate service. Helped dining room staff by setting and clearing tables; closed responsibilities.
- Coordinated guest seating arrangements to optimize flow and enhance dining experience.
- Managed reservation system, ensuring accurate tracking of guest preferences and special requests.
- Trained new staff on hospitality standards and company policies, fostering a positive team environment.
Hostess
Legends Hospitality- Anaheim Angels
Anaheim, CA
03.2022 - 04.2024
- Provided personalized customer service, managed guest seating during peak hours, and collaborated with colleagues and managers to enhance guest satisfaction. Maintain a warm and professional manner interacting with guests by phone and in person. Welcome guests entering the dining establishment. Monitored restaurant activity to optimize flow and seating arrangements. Seat guests based on availability and guest preferences.
- Coordinated guest seating to enhance dining experiences and optimize table turnover.
- Managed reservation systems to ensure accurate booking and minimize wait times for guests.
- Trained new staff on company policies and customer service protocols to uphold brand standards.
Baker, Mixer, & Cashier
Crumbl Cookies
City of Industry, CA
10.2021 - 03.2022
- Greeted customers, answered questions, made recommendations, accepted orders and payments, and delivered exceptional customer service to enhance customer satisfaction. Managed transactions using a cash register. Balanced cash register at end of shift, processed refunds, and resolved customer complaints to maintain financial accuracy and customer trust. Tested ingredients and finished goods to ensure that each item meets food safety and quality controls. Assisted with kitchen responsibilities and managed overall material inventory to support efficient operations.
- Oversaw daily baking operations, ensuring adherence to quality and safety standards.
- Developed and implemented new cookie recipes, enhancing product variety and customer satisfaction.
- Trained and mentored junior bakers on techniques and operational best practices.
Trampoline Supervisor and Cashier
Rockin' Jump
Dublin, CA
04.2019 - 08.2019
- Maintained cleanliness and enforced safety rules on trampoline courts to promote a safe environment for jumpers. Assisted and guided jumpers to enhance their experience and ensure safety. Responded promptly and effectively to any safety concerns or incidents. Answered phone calls and delivered personalized service to guests, enhancing customer satisfaction. Managed front desk opening and closing procedures according to standard operating procedures. Possessed in-depth knowledge of park offerings, prices, and features.
- Supervised daily operations of trampoline park, ensuring safety and compliance with industry standards.
- Trained and mentored new staff on safety protocols and operational procedures.
- Developed schedules to optimize staff coverage during peak hours, enhancing guest experience.
Education
High School Diploma -
Dougherty Valley High School
San Ramon, CA05-2019
Skills
- Dispute resolution
- Customer service
- Problem-solving
- Task Prioritization
- Collaborative teamwork
- Relationship building and rapport
Timeline
Leasing Consultant
Rafanelli and Nahas Property Management
04.2024 - Current
Hostess
The Walt Disney Company
04.2022 - 04.2024
Hostess
Legends Hospitality- Anaheim Angels
03.2022 - 04.2024
Baker, Mixer, & Cashier
Crumbl Cookies
10.2021 - 03.2022
Trampoline Supervisor and Cashier
Rockin' Jump
04.2019 - 08.2019
High School Diploma -
Dougherty Valley High School