Briana Parks
Downey
Summary
Results-driven Service Operations Manager with a track record of highly productive and efficient task completion. Specialize in process optimization, team leadership, and customer service excellence. Excel in communication, problem-solving, and adaptability to ensure seamless operations and high-quality service delivery.
Overview
2027
2027
years of professional experience
5
5
years of post-secondary education
Work History
Service Operations Manager
Albertsons
Long Beach
08.2023 - Current
- Managed daily operations to ensure efficient service delivery.
- Coordinated staff schedules to optimize workforce availability and performance.
- Implemented process improvements to enhance customer satisfaction and service speed.
Education Facilitator
Albertsons
Fullerton
- Facilitated engaging educational sessions for diverse groups of learners.
- Developed training materials to enhance employee skills and knowledge retention.
- Coordinated workshops to promote professional development and teamwork among staff.
Education
Bachelor of Arts - Communications
California State University of Long Beach
Long Beach, California 08.2001 - 08.2004
Associate of Arts - Communications
Los Angeles Harbor College
Wilmington, CA 08.1999 - 05.2001
Skills
- Process improvement
- Customer support
- Staff scheduling
- Operations management
Timeline
Service Operations Manager
Albertsons
08.2023 - Current
Bachelor of Arts - Communications
California State University of Long Beach
08.2001 - 08.2004
Associate of Arts - Communications
Los Angeles Harbor College
08.1999 - 05.2001
Education Facilitator
Albertsons