Briana Lopez
Inglewood
Summary
Dynamic Sales Associate with proven expertise in customer service and sales expertise, honed at NLC and Forever 21. Excelled in relationship building and client service, boosting sales through strategic promotional support. Demonstrates exceptional problem-solving skills and an outgoing personality, ensuring customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Sales Associate
NLC
01.2025 - Current
- Identified revenue and sales goals and presented to sales team.
- Boosted sales performance by providing efficient administrative support to the sales team.
- Used key sales tactics to grow membership sales.
- Recorded customer feedback and sales data to improve sales and customer experience.
- Assisted in achieving sales targets through effective coordination with the sales team.
Sales Associate
Forever 21
07.2023 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
Animo Inglewood Charter High School
Inglewood, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Relationship building
- Outgoing personality
- Client service
- Conflict resolution
- Sales expertise
- Promotional support
- Service oriented
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
NLC
01.2025 - Current
Sales Associate
Forever 21
07.2023 - 12.2024
Animo Inglewood Charter High School
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