Summary

Overview

Work History

Education

Skills

Timeline

Briana Iliopoulos

Winnipeg,Manitoba

Summary

Dedicated to offering exceptional assistance to all team members and clients. I am dependable, well organized, hard working and job passionate. I excel in administrative roles and have exceptional customer service skills. I deliver on my commitments, I work hard as a team member and I take ownership when necessary.

I am driven to increase overall efficiency as well as continuous improvement.

Overview

years of professional experience

Work History

Production Line Assistant, Production Manager

Greetalia Food Products Inc

01.2017 - 06.2023

Promoted to Production Manager.
Managed production line, staff and maintenance on equipment.
Resolved issues quickly to maintain productivity goals.
Maintained production procedures, job roles, and quality assurance guidelines.
Managed continuous improvement and seek help when needed.
Sourced materials to keep up with production goals and meet customer demands.
Reviewed maintenance and repair problems to determine appropriate action for resolution.

Supervisor, Server, Front Desk Operator

Little Mountain Sportsplex

08.2016 - 10.2022

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas with management support.
Enforced rules and regulations outlined in company manual to set expectations and ensure guidelines were met.
Answered and redirected phone calls to appropriate staff.
Solicited customer feedback to identify and improve on areas of weakness.
Served food and beverages promptly with focused attention to customer needs.

Receptionist, Administrative Assistant

LC Taylor Bankruptcy Firm

09.2018 - 05.2021

Promoted to administrative assistant after 8 months of exceptional reception duties
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and tidy to give customers a positive first impression.
Answered phone promptly and redirected incoming calls to correct offices.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.
Handled cash transactions and maintained sales and payments records accurately.
Maintained confidentiality of information regarding clients and company.
Scheduled appointments and meeting for clients and staff.
Created and maintained databases to track and record customer data.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Managed department budgets and generated financial reports for management review.

Gymnastics Coach

Springers Gymnastics Club

09.2015 - 12.2019

Provided a safe, friendly and age appropriate environment for all athletes.
Developed lesson plans and routines for individual athletes to meet personal goals and abilities.
Taught students how to perform split leaps, back handsprings and other special techniques.
Promoted stretching, mobility work, and proper form to help athletes safely build strength.
Instructed individual and group classes to customize needs and emphasize proper technique and safety.
Trained athletes in proper use of equipment for safety and maximum results.
Offered constructive feedback to athletes to help reach goals.
Answered phone calls to book birthday parties, lessons and listen to all parent concerns and needs.

Front Desk Receptionist, Ropes Course Operator

Adrenaline Adventures

04.2015 - 10.2017

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Resolved customer issues quickly and notified supervisors immediately when problems escalate or occured.
Answered multi-line phone system and transferred callers to appropriate department or staff member.