Briana Holmes
Milpitas,CA
Summary
Developed leadership and organizational skills in fast-paced retail environment, successfully managing team performance and operational efficiency. Transitioning into new field with focus on utilizing strong communication and problem-solving abilities. Equipped to drive team success and operational improvements in various professional settings.
Overview
2
2
years of professional experience
Work History
Department Supervisor
The Home Depot
08.2023 - Current
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 20 employees, delegated tasks and held each employee accountable for completing assignments.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
Sales Associate
The Home Depot
02.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Skills
- Operations management
- Interpersonal communication
- Conflict de-escalation
- Complaint resolution
- Organizational management
- Budgeting and forecasting
- Decision-making
- Strategic planning
Timeline
Department Supervisor
The Home Depot
08.2023 - Current
Sales Associate
The Home Depot
02.2023 - 08.2023
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