Briana Hernandez
Oxnard
Summary
Accomplished sales leader recognized for strong problem-solving and organizational skills. Experienced in coaching teams and enhancing customer interactions, leading to increased satisfaction and repeat business. Ready to drive sales and improve customer loyalty.
Overview
5
5
years of professional experience
Work History
Sales Supervisor/ Lead Key Holder
Lucky Brand Jeans
Camarillo, CA
05.2022 - Current
- Trained and mentored sales associates to enhance customer engagement and product knowledge.
- Implemented visual merchandising standards to optimize store presentation and drive sales.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted exceptional customer service by engaging clients on sales floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed cash handling processes, including deposits and register reconciliation, to maintain financial accuracy.
- Trained and mentored new key holders on operational best practices and customer service excellence.
Cashier, Barista, and Food Maker
Noah's Bagels
Camarillo, CA
01.2021 - 09.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in training new cashiers on company policies and checkout procedures.
- Monitored inventory levels, restocking supplies as needed to ensure smooth operations.
- Implemented strategies to reduce wait times during peak hours, enhancing customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Prepared high-quality espresso beverages and specialty drinks in fast-paced environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Arts - Psychology
California State University of Northridge
Los Angeles, CA05-2026
Associate of Arts - Psychology
Oxnard College
Oxnard, CA05-2023
Associate of Arts - General Studies: Natural Sciences Or Mathematics
Oxnard College
Oxnard, CA05-2023
Associate of Arts - General Studies: Social And Behavioral Sciences
Oxnard College
Oxnard, CA05-2023
Skills
- Customer service
- Sales training
- Store appearance and merchandising
- Display maintenance
- Reporting data
- Problem-solving
- Multitasking
- Organizational skills
- Time management
- Attention to detail
- Teamwork and collaboration
Timeline
Sales Supervisor/ Lead Key Holder
Lucky Brand Jeans
05.2022 - Current
Cashier, Barista, and Food Maker
Noah's Bagels
01.2021 - 09.2022
Bachelor of Arts - Psychology
California State University of Northridge
Associate of Arts - Psychology
Oxnard College
Associate of Arts - General Studies: Natural Sciences Or Mathematics
Oxnard College
Associate of Arts - General Studies: Social And Behavioral Sciences
Oxnard College