Briana Grant
Chateauguay,QC
Summary
Dynamic customer service professional with extensive experience at GardaWorld Security and SSP Food Services. Proven ability to enhance guest experiences through strong multitasking and effective problem-solving. Recognized for training staff and implementing process improvements that boosted service efficiency and customer satisfaction. Committed to fostering collaborative team environments.
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
SSP FOOD SERVICES
08.2024 - Current
- Greeted and seated guests promptly, enhancing overall dining experience.
- Assisted in training new host staff on operational procedures and customer service standards.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated with kitchen and waitstaff to ensure smooth service flow.
- Addressed customer inquiries and concerns, maintaining high satisfaction levels.
Custumer Service Representative
GardaWorld Security
03.2020 - 07.2024
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Developed comprehensive knowledge of security services to provide accurate information during customer interactions.
- Collaborated with team members to streamline processes, improving response times and service efficiency.
- Trained new staff on company protocols and customer service standards to ensure consistent quality of service.
Air Transat Customer Service Representative
TRANSOL AVIATION
10.2018 - 03.2020
- Resolved customer inquiries through various communication channels, ensuring timely and effective responses.
- Managed complex issues by coordinating with internal departments to facilitate efficient solutions.
- Trained new team members on customer service protocols and best practices, enhancing team performance.
- Implemented process improvements that streamlined workflow and reduced response times for customer queries.
- Managed boarding processes to ensure timely and efficient passenger transitions.
- Coordinated with flight crews to verify documentation and compliance requirements.
- Trained and mentored junior agents on operational procedures and best practices.
Assistant Manager of Sales
LASENZA L BRANDS
06.2017 - 10.2018
- Led sales team to achieve monthly targets through effective training and development strategies.
- Analyzed customer feedback to identify trends and optimize product offerings for improved sales performance.
- Implemented inventory management systems to enhance stock accuracy and reduce discrepancies.
- Developed promotional campaigns that increased customer engagement and brand awareness in the store.
- Mentored junior sales associates, fostering a collaborative environment that improved team productivity.
- Set individual and team sales targets, motivating staff to achieve top performance levels consistently.
Education
Diploma - LICENSED PRACTICAL NURSE
Pearson Adult Career Centre
Montreal, QC03-2026
High School Diploma -
Lasalle Community Comprehensive High School
Montreal, QC06-2016
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Restaurant Hostess
SSP FOOD SERVICES
08.2024 - Current
Custumer Service Representative
GardaWorld Security
03.2020 - 07.2024
Air Transat Customer Service Representative
TRANSOL AVIATION
10.2018 - 03.2020
Assistant Manager of Sales
LASENZA L BRANDS
06.2017 - 10.2018
Diploma - LICENSED PRACTICAL NURSE
Pearson Adult Career Centre
High School Diploma -
Lasalle Community Comprehensive High School