Briana Gomez
San Andreas
Summary
Dynamic and dedicated professional with extensive experience at El Mezcal Restaurant, excelling in customer service and multitasking. Proven ability to enhance guest satisfaction through attentive service and effective complaint resolution. Strong team collaborator with expertise in cash handling and a commitment to maintaining a clean and welcoming environment.
Overview
8
8
years of professional experience
Work History
Waitress
El Mezcal Restaurant
01.2017 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
Babysitter
Family Friends And Neighbours
04.2017 - 03.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Provided nutritious meals and snacks to support health and well-being.
Education
Health Allied - Health Allied
Columbia College
Sonora, CASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Hospitality service expertise
- Payment processing
- Service prioritization
- Memory retention
- Complex Problem-solving
- Accurate money handling
- Complaint resolution
- Active listening
- Time management
- Performance improvement
- Supply restocking
- Relationship management
- Conflict resolution
- Basic math
- Reliability and punctuality
- Verbal and written communication
- Food safety
- Stress management
- Serving expertise
- Meal recommendations
Languages
Spanish
Native or Bilingual
Timeline
Babysitter
Family Friends And Neighbours
04.2017 - 03.2023
Waitress
El Mezcal Restaurant
01.2017 - Current
Health Allied - Health Allied
Columbia College
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