Summary
Overview
Work History
Education
Skills
Languages
Certification
Key Qualifications
Timeline
Server

Briana Gillis-Viele

Burlington,ON

Summary

I am a Fanshawe graduate who is eager to use my outgoing personality, quick and effective decision-making skills to provide outstanding leadership and service in the community. I am confident, articulate, and have professional speaking abilities (and experience). I am keen to further develop my knowledge in a variety of areas to continue to enhance my career.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Pearl and Pine Retirement Facility
11.2022 - Current
  • Ensure an optimal customer/resident experience by warmly greeting, taking orders, and serving dishes efficiently throughout their dining experiences
  • I am also responsible for conveying any health changes and/or behavioral incidents that are observed with the residents to upper managementWith compassion and understanding, ensure residents are served in a timely manner and with respect and dignity
  • Also on days where my manager is away I will cover in her position where I work as a Matre’d I oversee the serving staff, maintain all reservations, and ensure that residents are coming to meals in an appropriate time frame

Server

Pothouse Restaurant
06.2021 - 05.2024
  • Ensured optimal customer experience by warmly greeting, seating guests, taking orders, and serving dishes efficiently throughout their dining experiences

Crew Manager

The English Gardner and Co
08.2016 - 08.2022
  • Maximize productivity by effectively training, monitoring, and directing the crew members to meet the client’s needs and requirements
  • Consulting accurate and appropriate information for customers to fit their needs
  • Lawn care maintenance including but not limited to; weeding gardens/grass areas, trimming and mowing lawn

Warehouse attendant/Inventory Manager

Active Transport
08.2021 - 03.2022
  • Managing and counting inventory to verify it is received and ship correctly in our warehouse app
  • Receiving/ shipping attendant
  • Bulk truck deliveries/ shipments including packaging, bag slicing and box dumping

Supervisor/Cash Office

Daniel’s No Frills
12.2019 - 05.2021
  • Responsible for opening and closing the location according to expectations of the management team
  • Proactively manage employees daily by delegating tasks among them to increase productivity
  • Reconcile tills at the end of each night to ensure discrepancies and accounting errors are resolved
  • Provide outstanding customer service to promote loyalty, satisfaction, and sales numbers
  • Sorted and filed paperwork for accurate record-keeping and easy file retrieval

Server/Host

Montana’s BBQ & Bar
07.2019 - 03.2020
  • Offered appropriate reservation options based on availability when coordinating bookings
  • Ensured optimal customer experience by warmly greeting, seating guests, taking orders, and serving dishes efficiently throughout their dining experiences

Dispatcher

Spectrum Patient Services
06.2016 - 08.2016
  • Dispatching crews when inbound calls came in from hospitals, patients, and family members
  • Dispatch each crew to ensure all duties were correctly performed in high stress and urgent situations

Cashier

Bob’s No Frills
08.2014 - 07.2015
  • Aid customers locate items to create customer satisfaction
  • Assisting customers with their purchases and checkout while balancing drawer at the end of each shift

Education

Protection, Security, and Investigations (P.S.I.) -

Fanshawe College
Burlington, ON
04.2018

Police foundations -

Fanshawe College
04.2017

Halton Regional Police Headquarters - Co-op Student -

Burlington, ON
06.2015

Skills

  • Critical thinking
  • Problem-solving
  • Teamwork
  • Following guidelines
  • Data processing
  • Multi-tasking
  • Leadership
  • Communication
  • Listening
  • Enthusiasm
  • Attention to detail
  • Project organization
  • Task management
  • Working under pressure
  • Safety orientation
  • Confidentiality

Languages

English
Full Professional

Certification

  • First Aid/CPR, 02/23
  • Smart serve certificate, 10/19
  • Ontario Security License, 06/22

Key Qualifications

  • Skillful critical thinker and problem-solver who works well with others
  • Excellent at following guidelines set by management
  • Processing relevant data fast and ability to multi-task in a fast-changing environment
  • Self-motivated individual with strong leadership skills
  • Effective communication and listening skills
  • First aid/CPR certification
  • Highly enthusiastic and willing to learn, with great attention to detail
  • Excellent at organizing projects and managing multiple tasks while working under pressure
  • Safety oriented
  • Protect the confidentiality of students, clients, stakeholders and patients with directions to resources
  • Show patience, organization, and a positive attitude at all times in highly stressful situations while multitasking
  • Facilitate inclusion for individuals with varying abilities
  • Utilize Person Centered Thinking training while supporting the individual’s daily tasks
  • Protect client’s privacy and dignity
  • Create a professionally respectful relationship with my client’s family/caregivers

Timeline

Server

Pearl and Pine Retirement Facility
11.2022 - Current

Warehouse attendant/Inventory Manager

Active Transport
08.2021 - 03.2022

Server

Pothouse Restaurant
06.2021 - 05.2024

Supervisor/Cash Office

Daniel’s No Frills
12.2019 - 05.2021

Server/Host

Montana’s BBQ & Bar
07.2019 - 03.2020

Crew Manager

The English Gardner and Co
08.2016 - 08.2022

Dispatcher

Spectrum Patient Services
06.2016 - 08.2016

Cashier

Bob’s No Frills
08.2014 - 07.2015

Protection, Security, and Investigations (P.S.I.) -

Fanshawe College

Police foundations -

Fanshawe College

Halton Regional Police Headquarters - Co-op Student -

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Briana Gillis-Viele