Briana Fisher

• Foster positive, supportive environment for patients and families in high-stress situations, utilizing strong interpersonal skills and empathy.
• Guide patients on financial responsibilities, including payment arrangements and financial assistance, promoting clarity and transparency.
• Review and interpret various medical insurance plans and coverage to ensure accurate billing and service delivery.
• Proficient in CICS/REGP/PARRS MAINFRAME, EPIC Health Connect, and standard office technologies for managing patient records and financial transactions.
• Coordinate with multidisciplinary teams to enhance patient care and improve operational efficiency and patient satisfaction.

City of Oakland, Oakland, CA

Recreation Leader, PPT II

• Facilitated community recreational classes, activities, meetings to gather requirements and

address concerns, resulting in increase in community development and engagement

Mentored students and families to support their personal development.

• Engaged in professional development training sessions, enhancing skills aiming to improve

knowledge in areas like trauma-informed advocacy, crisis response, policy advocacy, and

community organizing.

• Actively participated in weekly project status meeting, providing updates on key deliverable

and identifying potential roadblocks

Managed the job placement process for clients seeking employment opportunities.

• Actively participated in weekly team meetings, driving project discussions and contributing to

key decisions for community development

• Executed crisis interventions for clients, including physical management when necessary.
• Facilitated and coordinated activities, behavioral management, and crisis assessments to ensure a safe and healthy environment for clients.
• Work as a member of a multi-disciplinary team using behavioral, clinical, and therapeutic techniques.
• Client observation during individual and small group therapy sessions.
• Produced detailed weekly documentation summaries of client mental health, behavior, goals, and progress.
• Supervised students during therapy sessions.