Briana Dumas

• Led and managed remote monitoring for approximately 5,000 patients across multiple clinics, ensuring timely and accurate communication regarding device performance and

health status.

• Exemplified leadership in coordinating patient care,

troubleshooting device issues, and facilitating seamless communication between patients and clinical teams.

• Oversaw special projects, including leading a candidate interview panel for hiring new team members, contributing to team growth and performance optimization.

• Collaborated with cross-functional teams to improve patient outcomes and operational efficiency, ensuring high standards of patient satisfaction and care delivery.

• Provided exceptional customer service to patients, addressing inquiries, scheduling appointments, and ensuring seamless communication between patients and healthcare providers.

• Managed patient records, updated information, maintained confidentiality in compliance with HIPAA regulations.

• Collected copayments from patients at time of service.

• Supported clinic operations in a fast-paced startup environment, performing both administrative and clinical duties to ensure smooth patient flow and efficient care delivery.

• Assisted in patient intake, including obtaining medical histories, vital signs, and preparing patients for examinations.

• Administered injections, medications and treatments as directed by the physician.

• Managed front-line patient interactions, including scheduling appointments, verifying

insurance, and providing pre-visit instructions to ensure smooth patient access and

efficient office operations.

• Coordinated with clinical staff to prepare patient charts, and ensured patients were

properly informed about procedures and treatment plans.

• Provided assistance with answering questions related to billing processes or assisting customers with payment plans.