Results-driven and detail-oriented professional with a strong background in Oncology clinical research coordination. Proven ability to efficiently manage all aspects of clinical trial activities, from study start-up to closeout, ensuring compliance with standard operating policies and procedures. Adept at coordinating and liaising with various stakeholders, skilled in overseeing budgets, tracking financial transactions, and utilizing technology for seamless program operations. Excellent communication and interpersonal skills, with a focus on maintaining positive relationships between program teams and clients.
Overview
11
11
years of professional experience
Work History
Program Coordinator
Oncology Clinical Research Program – St. Mary’s Hospital Center
07.2023 - Current
Assist with planning and coordination of Oncology clinical research activities
Coordination of timely data transfers and adherence to study deadlines
Monitor implementation of program standard operating policies and procedures
Trial-specific management, duties include coordination and liaison with study site staff, CROs, sponsors, data management entities, and other internal departments or external vendors involved with the conduct of the clinical trial
Management of Study start-up, site activation (including scheduling and planning SIV), maintenance (monitoring visits) and closeout (close out visits)
Work to keep projects on schedule, within stated budgets and functioning smoothly
Coordinate program communications, schedule and organize program-related meetings and events
Manage staff work assignments, workloads and work schedules, ensuring the punctuality, accuracy and quality of data reports transmitted to the client
Coordinate interactions/relationships between staff, clients, administrators and all other program stakeholders
Oversee the program budget, provide support to the Clinical Trial Administrator, including but not limited to: tracking billing, payments and other financial transactions
Oversee the use of technology for program operations, such as video conferencing technology, presentation software and other communications technologies
Create and maintain program records, reports, presentations and proposals
Development and maintenance of trial-specific documentation, including ensuring that all documents are archived according to regulatory requirements
Internal coordination of all departments to achieve trial requirements and objectives
Efficient communication with study staff, and client study teams (sponsor and CROs) as well as the management team
Ensuring trial compliance with SOPs, applicable regulations and trial-specific protocol
Providing timely and complete responses to study team, keeping trackers and using other tools to keep track of daily and long-term tasks completion in a timely fashion
Support program growth and development as necessary
Facilitate positive relations between the program team, the public, the media
Other departments within the organization, and all other involved parties
Manage marketing and communications (media relations, social media) and community outreach.
Product Specialist
Montrium Inc
02.2022 - 01.2023
Manage the onboarding projects with external clients and provide technical training on Montrium products
Prepare technical documentation and training material, assist with User Acceptance Testing, and perform testing of use cases
Perform second line support services
Act as the main point of contact during technical onboarding, from contract signature to provision of support
Participate in system qualification and validation related activities
Interact with the development group during the system development process and running of test cases to ensure application readiness
Deployment of client applications in Production and Quality environments and configure client environment settings based on the outcome of workshops
Participate in business and technical analysis workshops with product team on features and requirements
Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements
Perform support issue management (finding, analysis, resolution)
Produce system technical documentation for new and existing applications
Issue technical documentation and conduct workshops with clients to review
Maintain project documentation, including project schedule and ensure client satisfaction through the achievement of project objectives
Identify and manage project issues, risks, and changes
Provide technical training to client Super Users on Montrium products using self-serve materials
Assist with Client User Acceptance Testing.
Clinical Projects Assistant
AbbVie Corporation
04.2021 - 12.2021
Performed in-depth review of informed consent forms and made edits and changes where necessary
Served as a point of contact between study sites for inquiries relating to Informed consent forms
Brought forth a strong ability for multitasking and prioritizing tasks
Worked in collaboration with other team members to achieve success
Collaborated with the legal team to review and the sponsor's stance in language for informed consent forms
Collaborated with the study teams to ensure accurate and precise information is relayed to patients through informed consent forms
Prepared Study Start Up packages to send out to study sites
Prepared Submissions for Central Research Ethics Board.
Patient Support Coordinator
Innomar Strategies
11.2019 - 04.2021
Pioneered new team for the program, and company
Created new processes and training programs
Scheduled and coordinated shipments of medication to Innomar Clinics
Prepared custom entries and deliveries of medications delivered to local pharmacies
Initiated and Supported Process Improvements
Managed any and all logistics from supplier to customer
Brought forth a compassionate and helpful attitude at all times
Reviewed Post Injection Reports, ensuring patients received medication, and at the correct dose
Adverse Event Reporting and Data Entry
Creating and Managing Purchasing Orders
Monitored daily reminder call logs.
Administrative Assistant
Innomar Strategies
06.2019 - 11.2019
Triaged the program inbox, prioritizing Adverse Events and program enrollments
Forwarded patient emails to the appropriate personnel
Adverse Event Reporting
Mailed out patient consent forms and insurance forms
Registered new patients and entered their personal information into the CRM
Arranged for prescription renewals from physicians
Maintained updated patient files.
Supervisor/Administrative Assistant
Metro Plus
05.2013 - 02.2018
Served as a successful leader, promoting and achieving store success
Answered phone calls and relayed messages to store personnel
Encouraged employees to do their best, and increased store productivity immensely
Managed other employees’ tasks and break times
Took on extra shifts based on the needs of the store
Settled any customer disputes in a professional and pleasant manner
Processed accounts payable and accounts receivable
Processed receipts from the varying departments
Prepared payroll and direct deposit accounts.
Education
Bachelor of Science - Biology
Concordia University
Skills
Leadership
Microsoft Office
Customer Service
Interpersonal Communication Skills
Fast Learner
Program Optimization
Process Improvements
Project Management
Program Management
Expense Tracking
Project Coordination
Standard Operating Procedures
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Program Coordinator
Oncology Clinical Research Program – St. Mary’s Hospital Center
07.2023 - Current
Product Specialist
Montrium Inc
02.2022 - 01.2023
Clinical Projects Assistant
AbbVie Corporation
04.2021 - 12.2021
Patient Support Coordinator
Innomar Strategies
11.2019 - 04.2021
Administrative Assistant
Innomar Strategies
06.2019 - 11.2019
Supervisor/Administrative Assistant
Metro Plus
05.2013 - 02.2018
Bachelor of Science - Biology
Concordia University
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