Briana Coronado
Highland Park
Summary
Personable and deadline-driven Customer Experience Specialist with a strong background in fast-paced, high volume service environments. Proven ability to handle pressure while delivering exceptional service with empathy and professionalism. Skilled in client communication, conflict resolution, team collaboration, and workflow coordination. Adaptable, organized, and deeply committed to creating positive experiences that drive customer loyalty.
Overview
10
10
years of professional experience
Work History
Sales Specialist
Apple
08.2024 - Current
- Delivered personalized shopping experiences through attentive listening, and solution based recommendations.
- Greeted customers upon arrival and provided them with product knowledge.
- Offering expertise on Apple features to enhance the customer experience.
- Resolved customer concerns and answered questions to promote positive guest experiences.
- Supported multiple overnight shifts focused on Apple product launches and initiatives- demonstrating teamwork and attention to detail under pressure.
Customer Service Representative
The Village Vet Clinic
05.2024 - 07.2025
- Handled high call volume and front desk operations with professionalism and care
- Maintained accurate client and patient records in the system
- Scheduled appointments, processed payments, and coordinated check-in and check-out efficiently
- Greeted clients warmly, ensuring a smooth and supportive visit for pet owners and their animals
Receptionist
Sunnycrest Animal Care Center
07.2022 - 05.2024
- Oversaw front desk operations in a busy veterinary practice
- Assisted with preparing medications, vaccines, and animal restraint when needed
- Updated records, managed client communications, and ensure billing accuracy
Receptionist
Sassoon Salon
01.2018 - 07.2020
- Managed appointments, handled cash register, and supported merchandise organization
- Operated a multi-line phone system and provided responsive, friendly customer service
- Maintained inventory tracking and supported the daily operations of a luxury salon
Hostess, Food Runner, Server, Employee Trainer
BJ’s Restaurant & Brewhouse
01.2016 - 06.2020
- Provided timely and friendly service in a fast-paced dining environment
- Informed guests about specials, processed transactions, and resolved guest concerns efficiently
- Supported both front- and back-of-house operations, demonstrating flexibility and teamwork
- Trained new hires on restaurant flow, service standards, and safety guidelines
Education
Additional Coursework -
Fullerton College
Fullerton, CAHigh School Diploma - undefined
Sonora High School
La Habra, CA01.2012
Skills
- Relationship building
- Customer service and care
- Team collaboration
- Performance tracking
- Problem-solving
- Product knowledge
- Organization skills
- Telephone skills
- Attention to detail
- Active listening
- Staff education and training
- Multitasking efficiency
LANGUAGES
English
Spanish
Timeline
Sales Specialist
Apple
08.2024 - Current
Customer Service Representative
The Village Vet Clinic
05.2024 - 07.2025
Receptionist
Sunnycrest Animal Care Center
07.2022 - 05.2024
Receptionist
Sassoon Salon
01.2018 - 07.2020
Hostess, Food Runner, Server, Employee Trainer
BJ’s Restaurant & Brewhouse
01.2016 - 06.2020
High School Diploma - undefined
Sonora High School
Additional Coursework -
Fullerton College