Briana Cerna
Salinas
Summary
Dynamic and organized professional with extensive experience at La Bella Nail Spa Salon, excelling in customer relations and appointment scheduling. Proven ability to enhance client satisfaction through effective communication and a welcoming atmosphere. Skilled in data entry and adept at managing high-pressure situations, ensuring seamless operations and positive first impressions.
Overview
2
2
years of professional experience
Work History
Receptionist
La Bella Nail Spa Salon
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Host
BJ's Restaurant & Brewhouse
01.2023 - 07.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Greenfield High School
Greenfield, CA06-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
Languages
Spanish
Full Professional
Timeline
Receptionist
La Bella Nail Spa Salon
08.2023 - Current
Host
BJ's Restaurant & Brewhouse
01.2023 - 07.2023
High School Diploma -
Greenfield High School
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