BRIANA CASTELLÓN
El Monte
Summary
Results-driven retail professional with extensive experience in customer engagement at JCPenney. Expertise in merchandising, inventory management, and POS operations, enhancing sales and fostering customer relationships. Proven ability to create a positive shopping environment through strong organizational and communication skills. Eager to transition into a new field while leveraging a solid foundation in customer service and teamwork.
Overview
3
3
years of professional experience
Work History
Floor Associate
JCPenney
11.2025 - Current
- Enhanced customer experience by maintaining a clean and organized sales floor.
- Provided assistance with product inquiries, ensuring high levels of customer satisfaction.
- Optimized inventory management through efficient restocking of merchandise.
- Executed promotional displays effectively in collaboration with team members.
- Improved store aesthetics by implementing visual merchandising standards.
- Greeted customers and suggested suitable products to enhance their shopping experience.
Sales Associate
7 Eleven Store
03.2023 - 10.2025
- Enhanced customer satisfaction by assisting with product selection and inquiries.
- Maintained organized sales floor to improve shopping experiences for customers.
- Processed transactions efficiently using point-of-sale systems for sales and returns.
- Collaborated with team to exceed sales goals through effective strategies.
- Improved product knowledge through participation in training programs and workshops.
- Supported efficient inventory management by replenishing stock as needed.
Education
High School Diploma -
El Monte High School
El Monte, CA06-2024
Skills
- Customer engagement
- Shelf stocking
- Product knowledge expertise
- Cleanliness and hygiene
- Item location assistance
- Stock replenishment
- Sales floor navigation
- POS system operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Floor Associate
JCPenney
11.2025 - Current
Sales Associate
7 Eleven Store
03.2023 - 10.2025
High School Diploma -
El Monte High School