Briana Arredondo

Support Service Representative responsible for answering high-volume inbound calls, directing customers to appropriate departments and correct resources. Identifying customer needs, troubleshooting issues, preparing and mailing correspondence or materials, and accurate solutions while maintaining a high level of customer service.

• My day to day task as a leasing agent is to answer emails residents/ prospects have sent the night prior. Responsible for emailing back in a timely manner and or book tours for prospects that want to view the property and the unit. I also book appointments for residents that need to talk to my manager or my assistant manager. In charge of returning calls from both residents and prospects, I take applications, run their background check and make sure credit is good and that there are no debts with any other community. I am also responsible for making sure prospects' income qualifies (3 times the rent), I collect pay stubs from the most recent 3 months and go off of gross income. On occasion if the prospect does not have pay stubs I take an offer letter or 6 months worth of bank statements. I work in a fast-paced environment as I have to complete the above tasks and more by the end of the day.

• Answering incoming calls and handled accordingly
• Welcoming visitors by greeting them, in person or on the telephone
• Conducted apartment tours
• Handled resident communications
• Write up work orders
• Provide excellent customer service to residents, prospects, venders, and colleagues

• Responsible for day-to-day office task, answering incoming calls and handled accordingly, market surveys. Welcoming visitors by greeting them, in person or on the telephone, assist and process applications for approvals, and follow up with applicant regarding status of prospect applications in a timely manner. Complete move-ins and move-outs in compliance with all company procedures. Manage rent collections and process rents. Conducted apartment tours, answered questions highlighted selling features and benefits of property. Assisted with office organization, maintained, and organized resident file. Handled resident communications; responded to requests for maintenance and answered questions. Write up work orders and followed up with residents. Inspection of all turned units. Provide excellent customer service to residents, prospects, venders, and colleagues

• Assist in all aspects of leasing including, but not limited to; touring, accepting, and processing applications, phones, call backs. Provide excellent customer service to residents, prospects, vendors, and colleagues. Complete move-ins and move-outs in compliance with all company procedures. manage rent collections, bank deposits, billing. Process paperwork, and property files. Update leases, renewals, notice to vacate. Enforce rules and regulations. Property inspections, delivery of notices. Address residents' questions and concerns in a timely manner. Worked closely and built a great rapport with maintenance, office, and vendors