Brian Zhang
Toronto
Summary
Dynamic Customer Service Representative with a proven track record at the Toronto People With AIDS Foundation, adept at resolving conflicts with empathy and professionalism. Skilled in active listening and critical thinking, I enhanced customer loyalty through effective complaint resolution and efficient data entry, ensuring a positive experience for all clients.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Toronto People With AIDS Foundation
05.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Exposition Convention & Trade Show Management
George Brown College
Toronto, ON09-2003
Associate of Science - Computer Software
China Software Management College
Beijing, China09-1988
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Mandarin
Native or Bilingual
Interests
my interests are in Project management and organisation and working with computer hardware and software
Timeline
Customer Service Representative
Toronto People With AIDS Foundation
05.2014 - Current
Associate of Arts - Exposition Convention & Trade Show Management
George Brown College
Associate of Science - Computer Software
China Software Management College
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