Brian Zaucha
Placentia
Summary
Analytical professional with a strong foundation in research and communication. Engages effectively with team members and customers to deliver positive experiences. Committed to creating a welcoming environment and ensuring satisfaction through attentive service and thorough problem-solving.
Overview
2
2
years of professional experience
Work History
Game Room Attendant
CEC Entertainment
Placentia, CA
01.2025 - Current
- Assisted guests with game selections and provided exceptional customer service.
- Monitored game room cleanliness and ensured equipment functionality.
- Maintained inventory of game supplies and restocked as needed.
- Educated guests on game rules and provided troubleshooting assistance.
- Collaborated with team members to enhance guest experience during peak hours.
- Implemented safety protocols to ensure a secure gaming environment for all patrons.
- Trained new staff on operational procedures and customer interaction techniques.
- Resolved guest inquiries and complaints efficiently, fostering positive relationships.
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Managed cash transactions accurately, ensuring proper handling of currency and balancing the register at the end of shifts.
Youth Basketball Coach
North County Basketball League
Yorba Linda
03.2024 - 05.2024
- Developed practice plans to enhance player skills and teamwork.
- Organized and executed drills to improve players' technical abilities.
- Monitored player progress and provided constructive feedback for improvement.
- Coordinated game strategies in collaboration with assistant coaches.
- Facilitated communication between parents, players, and league organizers.
- Implemented safety protocols during practices and games to ensure player well-being.
Education
Associate of Science - History
Santiago Canyon College
Orange, CA06.2027
Associate of Arts - History
Santa Ana College
Santa Ana, CA06.2027
Skills
- Patience and empathy
- Machine operation
- Cleanliness and hygiene
- Cash handling proficiency
- Customer service
- Customer assistance
Languages
Spanish
Limited Working
Timeline
Game Room Attendant
CEC Entertainment
01.2025 - Current
Youth Basketball Coach
North County Basketball League
03.2024 - 05.2024
Associate of Science - History
Santiago Canyon College
Associate of Arts - History
Santa Ana College