Brian Warfel
El Centro
Summary
Dynamic professional transitioning to the mortgage industry as a loan officer associate. Demonstrated success in originating applications and facilitating borrower communication, while leveraging strong leadership and community engagement skills developed as a firefighter. Committed to optimizing business operations and enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
LOA
Mortgage Group
02.2026 - 04.2026
- Processed loan originations by gathering and verifying required documentation from clients to expedite approval.
- Originated applications and facilitated borrowers in achieving mortgage goals through effective collaboration with escrow and processing teams.
- Managed high-volume sales transactions daily, ensuring streamlined operations and timely processing.
- Liaison with remote groups to facilitate process
Firefighter
El Centro Fire Department
El Centro
12.2014 - 02.2026
- Performed life-saving procedures during medical emergencies, administering CPR and first Advanced EMS as needed.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Store Manager (MATE)
Trader Joes
Aliso Viejo
02.2012 - 12.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Education
Bachelor of Arts - Sociology
Biola University
La Mirada, CA12-2010
Skills
- Team Leadership
- Sales Experience
- Reverse Mortgages
- Management
- High Volume Customer Service
- Quick Engagement with Borrowers
- Stress Tolerance
- Resilience
- Emergency Scene Leadership
- Medical Response
- Leadership
- Supervision
- Public Education Programs
Timeline
LOA
Mortgage Group
02.2026 - 04.2026
Firefighter
El Centro Fire Department
12.2014 - 02.2026
Store Manager (MATE)
Trader Joes
02.2012 - 12.2014
Bachelor of Arts - Sociology
Biola University