Brian Villanueva

* Key holder in charge of monitoring beverage quality and promoting Starbucks culture.

* Balanced team leadership and store operations by positively reinforcing successful performance.

* Ability to multitask in a fast-paced environment.

* Provides clear communication and guidance with reliability and attention to detail.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Hired, trained, and mentored new staff members.
• Maintained proper product levels and inventory controls and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.

• Trained and mentored staff on inventory management systems and customer service protocols.
• Executed marketing initiatives aligned with seasonal promotions to drive foot traffic and revenue growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
• Improved customer satisfaction through staff training in customer service and product knowledge.