Summary
Overview
Work History
Education
Skills
Timeline
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Brian Trapp

Winnipeg

Summary

Adept Field Service Technician with a proven track record at STERIS, enhancing system performance and customer satisfaction through expert troubleshooting, repair, and maintenance of complex equipment. Skilled in diagnostics, mechanical aptitude, and delivering exceptional customer service, I excel in high-pressure environments, ensuring optimal equipment functionality and reliability.

Overview

20
20
years of professional experience

Work History

Field Service Technician II

STERIS
06.2014 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Well versed in working within the healthcare structure.
  • High level security clearance through Government of Canada.

Simulation Equipment Specialist

University of Manitoba
04.2013 - 05.2014
  • Coordinated logistical aspects of equipment acquisition projects, including transportation, installation, and training requirements.
  • Managed repairs and vendors to minimize inventory downtime.
  • Maintained inventory of necessary expendables, parts and supplies.
  • Educated and managed staff on best practices in use and maintenance of equipment inventory.
  • Optimized equipment performance by identifying and resolving technical issues through comprehensive troubleshooting techniques.

Dental Equipment Specialist

Government of Canada , First Nations and Inuit
08.2012 - 03.2013
  • Traveled to all locations in Northern manitoba to install and maintain all equipment required to provide dental care in that community. This would include dental chairs, Dental controls, X-ray equipment, Film development equipment, Dental handpieces.


  • Provided troubleshooting help to Dentists in the communities having equipment issues.
  • Project managements for larger projects that involved bringing in trades.

Equipment Specialist

University of Manitoba
02.2005 - 08.2012
  • Maintained and installed Dental and dental related equipment along with Laboratory equipment.
  • Reduced device downtime by promptly addressing repair requests and performing corrective actions.
  • Assisted in the procurement process of new biomedical devices, evaluating technical specifications for compatibility with existing systems.
  • Ensured timely equipment maintenance by developing and implementing efficient preventive maintenance schedules.
  • Investigated device failures to determine root causes and implemented corrective actions to prevent future occurrences.
  • Optimized equipment performance through regular calibration, testing, and adjustments as necessary.
  • Enhanced device reliability through thorough troubleshooting and diagnostic procedures on malfunctioning devices.
  • Facilitated smooth installation of new devices through proper planning, site preparation, and user training coordination.
  • Acted as liaison between clinical staff members and external vendors during service calls or maintenance-related consultations when necessary.

Education

Health Care Management

Red River College of Applied Arts, Science And Technology
Winnipeg, None

High School

Windsor Park Collegiate
Winnipeg, MB
06-1987

Skills

  • Troubleshooting and repair
  • Installation and maintenance
  • Multimeter usage
  • Mechanical background
  • Customer Service
  • Diagnostics and troubleshooting
  • Mechanical Aptitude
  • Equipment Inspection
  • Project Management
  • Professionalism
  • Equipment Calibration
  • Plumbing basics
  • Preventive maintenance coordination
  • Electrical systems 120,240,208,600v exp

Timeline

Field Service Technician II

STERIS
06.2014 - Current

Simulation Equipment Specialist

University of Manitoba
04.2013 - 05.2014

Dental Equipment Specialist

Government of Canada , First Nations and Inuit
08.2012 - 03.2013

Equipment Specialist

University of Manitoba
02.2005 - 08.2012

Health Care Management

Red River College of Applied Arts, Science And Technology

High School

Windsor Park Collegiate

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Brian Trapp