Brian Sykes
McFarland
Summary
Dynamic professional with 19+ years of experience in security and customer service operations. Proven expertise in dispatching, communication and conflict resolution, adept at managing work orders and scheduling tasks while maintaining precise record keeping and supervisory oversight in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Detention Officer
Golden State Annex
McFarland
09.2006 - 02.2026
- Dispatched and coordinated facility communications via radio traffic, ensuring timely and accurate information flow.
- Monitored CCTV camera systems to maintain security and operational oversight.
- Utilized strong communication and active listening skills to supervise detainees and de-escalate conflicts effectively.
- Answered incoming phone calls, managing multiple communication channels simultaneously.
- Maintained detailed records and reports to support facility operations and incident documentation.
Customer Service Representative
The Mail Drop
Madera
07.2004 - 04.2006
- Delivered high quality customer service by assisting clients with mailing, faxing, and copying services.
- Supported daily office operations including managing customer inquiries and providing administrative assistance.
- Assisted with order fulfillment and maintained organized records to ensure efficient service delivery.
Postal Service Clerk
United States Postal Service, USPS
Madera
05.2000 - 04.2004
- Operated mail sorting machines to ensure mail was ready for delivery.
- Performed maintenance on mail sorting machines to make sure they operated properly.
- Processed and sorted mail and parcels to be delivered by the mail carriers.
Education
Madera High School
Madera, CaliforniaSkills
- Dispatching
- Customer service
- Communication skills
- Record keeping
- Time management
- Conflict management
References
References available upon request.
Timeline
Detention Officer
Golden State Annex
09.2006 - 02.2026
Customer Service Representative
The Mail Drop
07.2004 - 04.2006
Postal Service Clerk
United States Postal Service, USPS
05.2000 - 04.2004
Madera High School