Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Certification
Timeline
Generic

Brian Sunwoo

Toronto,ON

Summary

Versatile professional with strong experience in restaurant operations and customer service, recognized for generating creative ideas to improve sales through events and promotions. Skilled at team coordination, problem-solving, and ensuring excellent customer experiences. Fluent in both English and Korean, with the ability to build rapport easily and communicate effectively across diverse groups. Brings adaptability, creativity, and a customer-first mindset that can contribute to success in sales, marketing, and brand development roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales & Marketing Coordinator

Bonjuk Canada Inc
Toronto, Ontario
05.2025 - Current
  • Coordinated local marketing campaigns targeting students, gym-goers, and office workers to increase store foot traffic.
  • Conducted market research & competitor analysis to support franchise expansion strategies.
  • Assisted in preparing franchise information session presentations and ROI reports for potential investors.
  • Supported store operations by contributing ideas and assisting with scheduling, staff coordination, and promotional events.

Store Manager of Operations

Hallmark
Toronto, Ontario
09.2024 - Current
  • Supervised and trained staff to ensure high-quality customer service and smooth daily operations.
  • Managed store inventory, ordering, and merchandising to maintain optimal stock levels and attractive displays.
  • Coordinated seasonal promotions, visual merchandising, and community engagement events to drive foot traffic.

Supervisor

BHC Chicken (The Well)
Toronto, Ontario
08.2024 - 12.2024
  • Supervised and motivated staff to maintain high standards of service and efficiency, trained new employees on customer service and company policies.
  • Managed daily store operations including scheduling, inventory control, ordering supplies, and ensuring food safety compliance.
  • Resolved customer issues quickly and professionally to maintain satisfaction and repeat business.

Senior Server

TOBIKO
Toronto, Ontario
01.2024 - 08.2024
  • Provided high-quality customer service, managed table sections efficiently, and supported junior staff with training and guidance.

Lottery retailer

superstore
09.2017 - 01.2022
  • Handled lottery ticket sales and customer transactions, maintained accuracy in cash handling, and ensured compliance with lottery regulations.

Education

Business Management (2025 – Present)

Toronto Metropolitan University
Toronto

Graphic Communications (2020-2022)

Toronto Metropolitan University
Toronto

high school diploma -

dakota collegiate
06.2016

Skills

  • Conflict Resolution & Problem-Solving
  • Customer Acquisition & Retention Strategies
  • Team Leadership & Staff Training
  • Market Research & Competitor Analysis
  • Business Development Strategy
  • Public Speaking & Client Communication

Volunteer Experience

St. Amant, 01/20/16, 12/05/16, Assisted patients with special needs in traveling around the facility, Cleaned rooms to provide a comfortable space

Languages

English
Native/ Bilingual
Korean
Native/ Bilingual

Certification

  • Smart Serve Ontario (Valid)

Timeline

Sales & Marketing Coordinator

Bonjuk Canada Inc
05.2025 - Current

Store Manager of Operations

Hallmark
09.2024 - Current

Supervisor

BHC Chicken (The Well)
08.2024 - 12.2024

Senior Server

TOBIKO
01.2024 - 08.2024

Lottery retailer

superstore
09.2017 - 01.2022

Business Management (2025 – Present)

Toronto Metropolitan University

Graphic Communications (2020-2022)

Toronto Metropolitan University

high school diploma -

dakota collegiate

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