Brian Soto
La Mirada
Summary
Dynamic and results-driven professional with extensive experience at The Walt Disney Company and the Department of Defence. Proven expertise in customer service and emergency response, complemented by strong problem-solving skills. Recognized for maintaining safety standards and delivering exceptional service, ensuring operational excellence in high-pressure environments. Certified firefighter with a commitment to teamwork and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Firefighter
Department Of Defence
Tustin
01.2023 - Current
- Protected lives and property through effective emergency response and fire suppression.
- Delivered emergency medical support during incidents to aid injured individuals and stabilize conditions.
- Trained in hazardous materials response to effectively manage critical situations and mitigate risks.
- Inspected equipment for operational readiness and compliance to ensure safety during emergencies.
Construction Laborer
Freelance Construction Worker
Los Angeles
01.2016 - Current
- Executed demolition foundation work and installed concrete structures, contributing to timely project completion.
- Constructed brick walls and installed pavers with precision.
- Ensured compliance with safety and construction regulations.
- Followed safety protocols to minimize risks on job sites during construction activities.
- Loaded and unloaded materials, optimizing placement for seamless workflow.
- Cleaned work areas regularly, promoting safety and organization on job sites.
Attractions & Quick Service Restaurant
The Walt Disney Company
01.2019 - 01.2022
- Resolved guest inquiries and concerns promptly, ensuring a positive customer experience.
- Provided excellent service and attention to customers during face-to-face interactions and phone calls.
- Facilitated customer requests and addressed questions, contributing to enhanced overall satisfaction.
- Ensured safe and enjoyable experiences for all visitors through strict adherence to safety protocols.
- Collaborated effectively with diverse teams to meet goals and resolve product or service issues.
- Completed daily responsibilities accurately and efficiently to maintain operational excellence.
Fulfillment Associate
Target
01.2019 - 01.2020
- Picked and packed items for shipping and customer pickup to ensure timely delivery.
- Maintained accurate inventory records and processed orders to support customer satisfaction.
- Managed inventory levels to guarantee product availability.
- Processed incoming shipments and stocked shelves accurately and on time.
- Utilized handheld scanners to track merchandise during fulfillment.
- Operated warehouse equipment to facilitate safe and efficient merchandise handling.
- Collaborated with team members to uphold a clean workspace.
- Assisted customers in locating products and addressing inquiries.
Education
Fire Science
Department of Defense Fire Academy
San Angelo, TX01.2024
High School Diploma -
La Mirada High School
La Mirada, CA06.2017
Some College (No Degree) - Computer Science
Cypress College
Cypress, CASkills
- Certified firefighter
- Emergency response
- Attention to detail
- Order processing
- Construction skills
- Time management
- Team problem solving
- Effective communication
- Customer communication
Certification
- Airport Firefighter (NFPA 1003), 01/26/24
- Firefighter I (NFPA 1001), 01/26/24
- Firefighter II (NFPA 1001), 01/26/24
- Hazardous Materials Awareness (NFPA 1072), 01/26/24
- Hazardous Materials Operations (NFPA 1072), 01/26/24
- Hazmat Ops - Personal Protective Equipment (NFPA 1072), 01/26/24
- Hazmat Ops - Product Control (NFPA 1072), 01/26/24
Languages
Spanish
Native/ Bilingual
Timeline
Firefighter
Department Of Defence
01.2023 - Current
Attractions & Quick Service Restaurant
The Walt Disney Company
01.2019 - 01.2022
Fulfillment Associate
Target
01.2019 - 01.2020
Construction Laborer
Freelance Construction Worker
01.2016 - Current
Fire Science
Department of Defense Fire Academy
High School Diploma -
La Mirada High School
Some College (No Degree) - Computer Science
Cypress College