Brian Smith
El Dorado Hills
Summary
Results-driven professional with over a decade of experience in high-volume environments. Proven ability to manage daily operational requests, coordinate solutions across teams, and maintain detailed documentation while achieving 95%+ SLA performance standards. Transitioning into a Sales Representative role to leverage strong communication and customer-focused skills for revenue growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Corporate Security Specialist
Redwood Materials
05.2022 - Current
- Served as primary point of contact for 100+ daily inbound and outbound operational requests, ensuring timely and effective responses in fast-paced environment.
- Conducted discovery-based conversations to assess needs and coordinated solutions, enhancing communication across multiple stakeholders and departments.
- Maintained detailed Salesforce documentation, tracking, reporting, and follow-up communication, ensuring operational visibility and accurate resolution tracking.
- Coordinate high-volume phone and email communication while consistently maintaining 95%+ SLA performance standards.
- Deliver presentations and operational briefings that build trust, improve communication, and support team alignment.
Fire Fighter / Assistant Chief of Operations
United States Air Force
03.2010 - Current
- Coordinated high-volume operational response efforts, managing communication, prioritization, and documentation across multiple teams to enhance efficiency.
- Lead communication and coordination across 50+ stakeholders ranging from frontline personnel to executive leadership.
- Maintained accurate reporting, scheduling, inventory tracking, and CRM documentation in Salesforce and Excel to support operational effectiveness.
- Troubleshot operational issues, supported cross-functional collaboration, and ensured follow-through in time-sensitive situations to mitigate risks.
- Demonstrate leadership, adaptability, and customer-focused communication in high-pressure environments.
First Responder
Ambulance Company
11.2015 - 03.2018
- Coordinated high-volume communication in fast-paced emergency response environments to ensure timely response and effective team collaboration.
- Conducted needs assessments, communicated updates clearly, and ensured accurate documentation and handoffs between teams.
- Maintained CRM and reporting records to support operational tracking and compliance requirements.
- Provided customer service and problem-solving support during sensitive situations, maintaining composure and ensuring client needs were met.
Education
B.S. - Applied Management
Grand Canyon University
Phoenix, AZA.A. - Fire Science
Folsom Lake College
Folsom, CASkills
- Customer Relationship Management
- Discovery & Qualification
- Objection Handling
- Inside Sales Support
- Outbound Communication
- Salesforce
- HubSpot
- Pipeline Support
- CRM Documentation
- Activity Tracking
- Cross-Functional Coordination
- Stakeholder Communication
- Advanced Excel
- PowerPoint
- Outlook
- Microsoft Word
- Customer Service
- LinkedIn Outreach
Certification
- Project Management Certificate
- Public Telecommunicator I & II
Additional Information
Open to remote and fast-paced inside sales environments, Comfortable with high-volume phone and email communication, Experienced working with Salesforce, CRM activity tracking, and structured follow-up, Interested in SaaS, technology, and long-term sales career growth
Timeline
Corporate Security Specialist
Redwood Materials
05.2022 - Current
First Responder
Ambulance Company
11.2015 - 03.2018
Fire Fighter / Assistant Chief of Operations
United States Air Force
03.2010 - Current
B.S. - Applied Management
Grand Canyon University
A.A. - Fire Science
Folsom Lake College