Michelle Brown
Lyn,ON
Summary
Dedicated professional with extensive experience in cleaning and personal support roles, notably at MIRACLE MAIDS. Recognized for exceptional attention to detail and customer service, consistently enhancing client satisfaction. Proficient in cleaning and sanitizing techniques, while effectively collaborating with teams to maintain high standards of hygiene and organization.
Overview
6
6
years of professional experience
Work History
Cleaner
MIRACLE MAIDS (BROCKVILLE) INC.
04.2025 - Current
- Cleaned residential and commercial spaces, ensuring high standards of hygiene and organization.
- Utilized cleaning equipment and supplies efficiently to maintain cleanliness across various environments.
- Followed safety protocols to ensure a safe working environment for self and clients.
- Assisted in inventory management of cleaning supplies, reporting shortages when necessary.
- Adapted quickly to changing priorities while maintaining quality service delivery.
- Collaborated with team members to complete tasks effectively within designated timeframes.
- Received positive feedback from clients regarding thoroughness and reliability of services provided.
- Developed familiarity with various cleaning techniques tailored to different surface types and materials.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
Custodian @ St.Lawrence College
BEST SERVICE PROS
09.2022 - 11.2024
- Maintained cleanliness and sanitation of facilities to ensure a safe environment for staff and visitors.
- Operated cleaning equipment, including floor buffers and vacuums, to enhance efficiency in daily tasks.
- Conducted regular inspections of premises to identify maintenance needs and report issues promptly.
- Collaborated with team members to develop efficient cleaning schedules and prioritize workload effectively.
- Trained new custodial staff on safety protocols and operational procedures to promote workplace safety standards.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Enhanced customer satisfaction through responsive service and attention to detail in facility upkeep.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Supported event setup and tear-down, contributing to successful school functions.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Increased efficiency in cleaning routines by implementing color-coded microfiber system.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Personal Support Worker
Penny Davies
11.2021 - 03.2022
- Guided the client to the restroom to support bladder and bowel relief requirements.
- Monitored client health metrics, reporting significant changes to the family promptly.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Built and maintained rapport with the client and family members to facilitate a trusting caregiver relationship.
- Provided personalized care to the client, ensuring comfort and safety in daily activities.
- Laundered items, changed sheets, and made the bed to keep the client bedroom clean.
- Enhanced client comfort by providing compassionate, attentive personal care.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for the client.
- Facilitated mobility assistance for clients requiring help with transfers or ambulation.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted the client with self-administered medications.
- Assisted the client with bathing, grooming, dressing, and oral hygiene care.
Personal Support Worker
Sherwood Park Manor Nursing Home
02.2020 - 11.2021
- Provided personalized care to residents, ensuring comfort and safety in daily activities.
- Assisted residents with mobility and personal hygiene, promoting independence and dignity.
- Maintained accurate records of residents' progress and communicated changes to the healthcare team.
- Trained new staff on best practices for resident support and safety protocols.
- Monitored client health metrics, reporting significant changes to nursing staff promptly.
- Assisted with feeding, and monitored intake to help residents achieve nutritional objectives.
- Enhanced residents' comfort by providing compassionate and attentive personal care.
- Turned and positioned bed-bound residents to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with residents through active listening and empathetic communication skills.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Facilitated mobility assistance for residents requiring help with transfers or ambulation.
- Supported the daily hygiene needs of residents by assisting with bathing, dressing, dental care, and personal grooming.
- Guided residents to restroom to support bladder and bowel relief requirements.
Education
High School Diploma -
Brockville Alternative School
St.Lawrence College
Skills
- Attention to detail
- Cleaning and sanitizing
- Customer service
- Housekeeping
- Organizational skills
- Multitasking and organization
- Productivity and time management
- Teamwork and collaboration
Timeline
Cleaner
MIRACLE MAIDS (BROCKVILLE) INC.
04.2025 - Current
Custodian @ St.Lawrence College
BEST SERVICE PROS
09.2022 - 11.2024
Personal Support Worker
Penny Davies
11.2021 - 03.2022
Personal Support Worker
Sherwood Park Manor Nursing Home
02.2020 - 11.2021
High School Diploma -
Brockville Alternative School
St.Lawrence College