BRIAN SMITH

As an ICON Analyst, I play a critical role in supporting and engaging eXp’s top agents through real-time assistance, panel hosting, and marketing coordination. I thrive in fast-paced environments, ensuring smooth communication between agents, the ICON team, and other interlacing departments.

Key Responsibilities & Achievements

•Agent Support & Communication

I provide real-time assistance to ICON agents, addressing inquiries, troubleshooting concerns, and ensuring seamless program participation.

•Panel Hosting & Facilitation

I serve as the weekly announcer for ICONversations, eXp’s most prominent agent panel, creating an engaging and professional experience for panelists and attendees.

•Marketing & Content Management

I curate high-quality, marketing-ready photos of ICON agents each month, ensuring timely collection and assuring they are public ready.

•Operations & Logistics

I manage P.O. Box addresses and oversee accuracy and efficiency for trophy production timelines.

•Cross-Team Liaison

I act as a bridge between the ICON team and the Premier Desk, facilitating smooth communication and addressing operational needs for ICON Agents.

•Deadline-Driven Execution

I excel in meeting tight deadlines, ensuring all tasks—whether event coordination, content collection, or agent support—are completed with precision.

I am passionate about creating an exceptional experience for our ICON agents while maintaining the operational excellence that keeps our programs running smoothly. I thrive under pressure and excel in situations where multitasking is required.

• Help buyers find their first or forever home
• Help sellers sell their homes
• Host Open Houses and coordinate all corresponding marketing materials

• While supporting the state's Brokerage Operations team, my duties included being responsible for supporting the Designated Managing Broker and Managing Brokers in the successful administration of eXp Realty LLC brokerage operations
• Ensured eXp maintained good standing
• Coordinated the joining of new MLSs as needed
• Approved all new agent applications that were not auto-vetted, and set up mentorships as needed
• Approved/Signed all transfer documentation for agents
• Worked closely with Agent Experience for Broker questions
• Provided support to the Designated Managing Broker and Managing Broker Team
• Assisted with Agent and State Trello Boards
• Managed Agent Approval, Agent Invitation Acceptance
• Coordinated with Broker Primary Board to maintain Agent compliance
• Managed State Calendar
• Assisted with management of Local Board Associations
• Conducted Auditing, Invoicing, and Compliance
• Assisted Broker with generating and distributing communications to Agents
• Managed Social Media Marketing Campaigns and Administrated the State's social media groups
• Liaised for the Department of Real Estate, MLS Boards, Non-eXp Brokerages, and Agents
• Executed Ad-hoc Projects as directed by Brokerage Operations

• Acted as the point of contact between the manager and internal/external clients
• Screen and direct phone calls and distribute correspondence for all legal documents, NDA agreements
• Handle requests and queries appropriately
• Manage diary and schedule meetings and appointments
• Make travel arrangements
• Source office supplies
• Produce reports, presentations, disbursements and briefs
• Devise and maintain electronic office filing systems with mobile access
• Driving for errands, supplies and other needs as requested
• Understand the role Accounting, IT, Legal, and other departments have in the compliance process and work with those business partners to design and implement creative processes to further state DRE compliance

• Helping Notary Signing Agents win the ability to see the signing of a document as an impartial witness
• Assisted leadership team during proctored tests for notary signing agents as a point of contact for Signing Agents questions be it in person or via phone
• Assisted teachers in training seminars as well as ran a telephone notary help line for Notary Signing Agents

• Manual underwriter for packaged incomplete loans and various other functions in accounting
• Collected, reviewed and analyzed a home loan transaction relevant history and records

• Executive Administrative assistant to the founder of Academy of country music
• Handling all country music artist bios and closely working with dock Clark productions, curb music, WMD, WMA, CAA and all other labels and agencies
• Organizing charitable rents such as the Bill Boyd golf tournament and yearly Christmas gala and the Golden Globe and ACM awards shows