Results-driven Quality Improvement Lead Specialist with expertise in training development and strategic planning. Proven ability to generate impactful reports and analyze data trends to enhance operational efficiency.
Overview
17
17
years of professional experience
Work History
Quality Improvement Lead Specialist
Regal Medical Group
Covina
07.2022 - Current
Created training initiatives for new personnel to boost operational efficiency.
Analyzed data trends to facilitate strategic planning and informed decision-making.
Served as liaison to health plans for inquiries related to team operations.
Collaborated with Quality Improvement Medical Director on complex case discussions.
Supported management with health plan reports and conducted audits.
Quality Improvement Coordinator and Specialist
Regal Medical Group
Covina
04.2017 - 06.2022
Achieved promotion in April 2021 for exceeding performance targets and fostering positive company culture.
Managed Non-Compliance Log for over 1,000 members per year to track compliance issues.
Generated Non-Compliant Letters to effectively communicate compliance matters with members.
Conducted training sessions and Quality Improvement Committee meetings across multiple departments.
Collaborated with healthcare providers regarding Physician-Initiated Separations to ensure that CMS guidelines were followed.
Pharmacy Technician
Senior Care Pharmacy
Garden Grove
11.2009 - 07.2011
Streamlined communication with nurses at long-term care facilities regarding medication discrepancies.
Executed accurate data entry for new patients and prescriptions in system.
Arranged timely medication fills to ensure proper delivery routes.
Prepared bubble-pack medications and IVs for patient use.
Maintained precise medication inventory through automated systems.
Managed prescription refill requests while coordinating with insurance providers.
Prepared medications by counting, pouring, labeling, and verifying doses accurately.
Receptionist
Intercoast Colleges - West Covina
West Covina
12.2008 - 03.2009
Scheduled appointments for prospective students to facilitate seamless admissions process.
Issued admittance exams to evaluate candidates effectively.
Welcomed prospective students, ensuring positive first impressions.
Responded to inquiries from prospective students to provide essential information.
Education
Bachelor of Science - Nutrition
Purdue University Global
Online
08.2021
Pharmacy Technician License -
Intercoast Colleges
West Covina
2009
Some College (No Degree) - Pre-Pharmacy
University of New England
Biddeford, ME
Some College (No Degree) - General Education
Pasadena City College
Pasadena, CA
Skills
Training development
Strategic planning
Report generation
Problem solving
Project management
Workforce planning
Continuous improvement
Coaching and mentoring
Team collaboration
Performance tracking
Affiliations
The Society for Collegiate Leadership & Achievement
Accomplishments
Graduated Summa Cum Laude at Purdue University Global