Professional Summary
Overview
Work History
Education
Skills
Interests
ADDITIONAL INFORMATION
Timeline

BRIAN ROGERS

Specialized Retailer
Upland
24
years of professional experience

Retail Professional experienced in enhancing customer satisfaction and driving sales growth. Achieved strong team collaboration and consistent sales targets through effective staff training and operational management. Focused on delivering exceptional service and fostering positive work environments.

Work History

Retail Manager

4 Years
Specialized Retailer | 01.2022 - 01.2026
  • Delivered excellent service to riders, enhancing overall customer satisfaction
  • Fostered community engagement through outreach initiatives, strengthening local partnerships
  • Daily Manager Tasks
  • Targeting KPIs
  • Supported team development initiatives
  • Coordinate employees' schedules
  • Oversaw daily operations and staff activities

Retail Manager

19 Years
Incycle Bicycle | 01.2003 - 01.2022
  • Maintained up-to-date knowledge of company products, marketing programs, promotions, and media plans to enhance customer interactions
  • Communicated effectively to influence customer decisions and drive positive outcomes
  • Communicate current products and benefits to customers
  • Engaged with customers to deliver quality service and ensure satisfaction
  • Process transaction in a time efficient manner
  • Coordinate employees' schedules
  • Upholding excellent rapport with co-workers and customers
  • Assembled and serviced bicycles to meet customer satisfaction and safety standards

Customer Service

1 Year
Walmart | 01.2002 - 01.2003
  • Engaged with customers to deliver high-quality service and resolve inquiries
  • Serviced bicycles to ensure optimal performance
  • Provided exceptional customer service by addressing client inquiries promptly.
  • Generated repeat business through exceptional customer service.
  • Provided exceptional customer service by promptly resolving issues and complaints.

Education

High School Diploma

Bonita High School | La Verne, CA | 06.2002

Skills

Retail Merchandising
Store design
Loss Prevention
Customer service excellence
Team leadership
Dependable work ethic
Problem Solving
Customer service excellence
Self-motivated
Strong work ethic
Willing to Work Hard
Dependable and punctual

Interests

Cycling
family
and good food

ADDITIONAL INFORMATION

  • Computer Skills: Word, Excel, PowerPoint
  • Work Eligibility: Eligible to work in the U.S. with no restriction
  • References: Upon request

Timeline

Retail Manager

Specialized Retailer
01.2022 - 01.2026Read More

Retail Manager

Incycle Bicycle
01.2003 - 01.2022Read More

Customer Service

Walmart
01.2002 - 01.2003Read More

Bonita High School

High School Diploma
Read More
BRIAN ROGERS