Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brian Roach

Brantford,ON

Summary

Dependable and customer focused candidate with a willingness to take on challenging work. Possessing strong oral and written communication skills. Engaged and focused individual who is a quick learner and willing to take on new tasks. Personable and friendly team player exuding excellent interpersonal, critical thinking and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Leader

McDonald's
11.2015 - Current
  • Ensured a safe, efficient, and welcoming environment for customers and staff. Setting goals, communicating with team members, supporting and coaching staff.
  • Provided exceptional customer service in a fast-paced environment with an emphasis on the guest experience.
  • Ensured quality service and accuracy for customers. Mastered the Point of Sale computer system for order taking.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Managed the safe, and was responsible for the accounting and preparation of cashier floats (counting, record keeping, and balancing of debit, credit and cash transactions).
  • Preparation of bank deposits and calculation of sales reports to share sales information with other managers.
  • Supervised team members to ensure procedures are maintained as well as general shift management.
  • Attended to administrative duties (sales tracking, documentation, time audits, and statutory holiday record keeping).


Parts Warehouse Associate

Crown Lift Trucks
05.2022 - 04.2023
  • Processed invoices ensuring accuracy before approving for payment. Retrieving files and investigating discrepancies for the accounting department upon request.
  • Ordered parts for technicians and investigated inventory and shipping discrepancies. General Data entry and clean-up within the QuipWare inventory software.
  • Organizational skills were exhibited to keep tight timelines, complete paperwork, data entry, parts returns, warranties, van inventories, and researching parts history.
  • Managed the inventory of 50 technicians work-vans, assisted in locating parts and solving various issues that technicians brought forward. Counted each technician's van several times per fiscal year. Entered the inventory count into the Excel and completed related paperwork to balance their inventories and locate missing parts.
  • Used the QuipWare to manage inventory of all vans in accordance with the technicians needs and Crown standard. During my time in the position, I increased the accuracy of the van inventories by roughly 20%. I worked closely with technicians to identify ways to help them improve accuracy.
  • Communicating and collaborating with various departments and staff within the branch as well as outside vendors. Regularly communicating with technicians, through various formats.

Residence Don

Brock University Department of Residences
08.2019 - 04.2022
  • Strived to create a community atmosphere for students in residence.
  • Served as a direct point of contact for students, meeting with them regularly to check in and provide support and resources.
  • Assisted with the facilitation of the Residence Curriculum in order to meet the needs of the entire residence population. Served as a resource to junior Dons and provided mentorship, maintained open communication and managed administrative duties.
  • Participated in an on call rotation providing support to students and responding to situations encountered on rounds. Completed various forms of documentation and met with students to have conduct meetings.
  • Actively participated in fostering a culture of inclusivity, accessibility, reconciliation, and decolonization. Acted as a role model of respect for self, others and the community.


Planning Intern

City of Thorold Planning and Development Services
10.2021 - 02.2022
  • Provided general administrative support to Planning and Building staff. Processed applications and building deposits, managed both digital and physical files for both the Planning and Building departments.
  • Played a significant role in re-organizing and maintaining hundreds of files. Scanned site plans and filed them digitally and physically.

Maintenance Student

City of Brantford
05.2020 - 08.2021
  • Worked at various housing sites managed by the City of Brantford, developing a rapport with hundreds of residents. While working alongside other housing staff and Property Managers to provide maintenance service.
  • Responded to emergencies and high priority maintenance issues. Exhibiting my comfortability working under pressure. Actively learned through experiences and developed proficiency in various maintenance skills.
  • This role was an opportunity to use organizational skills to manage and prioritize work orders, along with scheduling and collaborating to meet deadlines. Worked on any tasks assigned by Maintenance Servicers and Property Managers.

Education

Ontario College Diploma - Urban And Regional Planning Technician/ GIS

Mohawk College
Hamilton, ON

Bachelor of Arts Honours - Geography (Human)

Brock University
St. Catharines, ON
04.2022

Skills

  • Meticulous Attention to Detail
  • Dependable and Responsible
  • Customer focused
  • Problem-Solving
  • Self-Motivated
  • Excellent Communication
  • Flexible and Adaptable
  • Active Listening

Certification

  • First Aid/ CPR C - Issued April 2021 - Expires April 2024
  • Mental Health First Aid Training - Issued March 2020


Timeline

Parts Warehouse Associate

Crown Lift Trucks
05.2022 - 04.2023

Planning Intern

City of Thorold Planning and Development Services
10.2021 - 02.2022

Maintenance Student

City of Brantford
05.2020 - 08.2021

Residence Don

Brock University Department of Residences
08.2019 - 04.2022

Team Leader

McDonald's
11.2015 - Current

Ontario College Diploma - Urban And Regional Planning Technician/ GIS

Mohawk College

Bachelor of Arts Honours - Geography (Human)

Brock University

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