BRIAN REEVES

• Created and maintained standard operating procedures governing system functions and features.
• Assisted in budget planning by identifying cost-effective technology solutions that met present needs while allowing for future scalability.
• Evaluated vendor proposals for technology solutions, selecting those best-suited for meeting organizational goals.
• Enhanced interfaces to promote better functionality for users.
• Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
• Analyzed user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential.
• Consolidated business rules for system enhancements.
• Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Managed cross-functional teams to ensure projects were completed on time and within budget constraints.
• Developed and implemented preventive maintenance procedures.
• Researched product and issue resolution tactics to address customer concerns.

Owner/Operator/Created Royal Rose Limousines.

Hired a manager to take bookings, organize promotional events etc.

Hired 3-4 part time contract drivers to fulfill booking obligations.