Brian Rattray

- Oversaw all aspects of the project from start to finish.
- Reviewed the architect's blueprints and met with clients to gain a deeper understanding of the project's objectives, limitations, and plans.
- Obtained construction and specialty permits from local authorities.
- Hired and managed subcontractors to meet project requirements.
- Ensured site safety, and compliance with budget, schedule, and construction regulations.
- Achieved excellent cost management by sourcing from economical suppliers and negotiating lower prices.
- Met and exceeded customer expectations.

- Developed and managed the yearly budget with appropriate controls to prevent overspending, reduce consumption rates, and support sustainability objectives.
- Evaluated and improved the tire business's-stock position, operations, sales, and profitability by analyzing performance data.
- Instructed, guided, and mentored personnel to facilitate the adoption of new phases for the Fastfind program.
- Optimized profitability by managing inventory levels, ordering the required stock quantities, handling promotional and seasonal inventory, and implementing corrective measures.
- Established an efficient business strategy to reconfigure the reception area, enhancing the efficiency of inventory transfer from the truck to the sales floor.
- Improved the service center customer experience by ensuring competent employees, providing solid training, utilizing customer communication software and hardware, and delivering timely customer service.
- Oversaw staff evaluations, training, work schedules, and contract negotiations.
- Reviewed flexible billing, dealer statements, business billings, and external purchases.

- Supervised inventory ordering process, stock levels, and implementation of corrective actions to increase profitability.

- Held weekly meetings with top management to determine strategies for overcoming performance barriers.

- Applied performance data to assess in-store special programs.

- Managed the operations of the service Ontario kiosk within the Retail store.

- Facilitated the staff's successful transition to the online ordering and pickup system through training, coaching, and mentoring.

- Established and led yearly budget with appropriate controls to prevent overspending, reduce rate of consumption, and support sustainability objectives.

- Increased operational success with precise conversion rate measures.

- Helped service manager to drive ACE program, Service Centre, and won award of excellence that year.

- Assisted in design, selection of goods, creation of logistics processes, and construction of merchandise express shop #632.

- Idea to Reality, designed and built Lakeshore Links Indoor Golf.

- Developed business plan, processes and procedures to provide superior product knowledge and service to customers.

- Envisioned and created business identity and advertising materials such as business operating name, brochures, menus, and website.

- Capitalized on social media platforms to increase market awareness and recruit sales agents

- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.

- Assessed income and expenses and adapted plans to improve profit levels.