Brian Rattray
Sundridge,ON
Summary
Customer-oriented Manager with 20 plus years of experience focused on increasing Sales and Productivity. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
25
25
years of professional experience
Work History
General Manager
Canadian Tire Associate Store #160
Ajax
03.2017 - 09.2020
- Assessed financial statements and available reports to evaluate Store and Service centre performance, develop targeted improvements and implement changes.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Applied performance data to evaluate and improve in-stock position, operations, sales, profitability of tire business.
- Developed effective business plan to realign receiving area, improve productivity of inventory transition from truck to sales floor.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Trained, coached and mentored staff to support smooth adoption of fastfind program.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Helped manage and collect all information in regards to fire claim that caused business loss for both Store and Service Centre
General Manager
Canadian Tire Associate Store #654 and #632
Toronto
02.2013 - 01.2016
- Assessed financial statements and available reports to evaluate Store and Service centre performance, develop targeted improvements and implement changes.
- Oversaw inventory ordering process, quantities of stock and executing corrective actions to drive profitability.
- Held weekly meetings with Senior managers to identify techniques to overcome performance obstacles.
- Applied performance data to evaluate in-store special program.
- Oversaw and Managed operations of Service Ontario Kiosk within Retail store.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Trained, coached and mentored staff to support smooth adoption of Fastfind program
- Trained, coached and mentored staff to support smooth adoption of Online ordering/Pickup program
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Helped Service Manager drive ACE program, Service Centre won award of excellence that year
- Helped design, choose inventory, create logistics process and build/merchandise Express store #632
Owner/Operator
Self Employed
Toronto
02.2010 - 07.2015
- Idea to Reality, designed and built Lakeshore Links Indoor Golf.
- Developed business plan, processes and procedures to provide superior product knowledge and service to customers.
- Envisioned and created business identity and advertising materials such as business operating name, brochures, menus, and website.
- Capitalized on social media platforms to increase market awareness and recruit sales agents
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Assessed income and expenses and adapted plans to improve profit levels.
General Manager
Canadian Tire Associate Store #160
Ajax
06.2007 - 09.2009
- Project manager to remodel retail floor into concept of What Women Want
- Managed and helped promote Grand Reopening
- Role of General Manager when project was completed
- Assessed financial statements and available reports to evaluate Store and Service centre performance, develop targeted improvements and implement changes.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Held weekly meetings with Senior managers to identify techniques to overcome performance obstacles.
- Dealt with Associate discomfort after Store Manager was held up in parking lot and brought back into store to open safe.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
General Manager
Canadian Tire Associate Store #152
Mississauga
09.2005 - 10.2007
- Held weekly meetings with Senior managers to identify techniques to overcome performance obstacles.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Removed nine cargo containers of fixtures and inventory
- One magic night retail execution, magician, Santa, balloon person, face painter, throughout entire store.
- Managed multi employee theft ring that resulted in arrests and financial settlement
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Store Manager
Canadian Tire Associate Store #150
Toronto, Ontario
08.1997 - 08.2005
- Started as Hardware Manager
- Promoted to Store Manager in 1998
- Held weekly meetings with Senior managers to identify techniques to overcome performance obstacles.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Trained, coached and mentored staff to support smooth daily routines.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Helped manage fallout of fire in warehouse area that interrupted business operations
- Helped remodel that entire retail store and service centre
- Managed budget implementations, employee reviews, training, and schedules.
Department Manager/Service Manager
Canadian Tire Associate Store #71
Niagara Falls, ON
08.1995 - 07.1997
- Supervisor that helped merchandise new building for C size class of store, lead team to setup aisles from pegboard to completed within time sensitive deadline
- Housewares supervisor once store setup was completed
- Service centre and Automotive parts manager
- Increased efficiency and team productivity by promoting operational best practices.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
No Degree - Commerce
St Mary's University
Halifax02.1995
Skills
- Leadership and team building
- Customer Relations
- Verbal and written communication
- Commercial awareness
- Innovative
- Strategic Planning
- Cost analysis and savings
- Problem Resolution
Hobbies
Golf
Building and construction projects
Personal Fitness
Timeline
General Manager
Canadian Tire Associate Store #160
03.2017 - 09.2020
General Manager
Canadian Tire Associate Store #654 and #632
02.2013 - 01.2016
Owner/Operator
Self Employed
02.2010 - 07.2015
General Manager
Canadian Tire Associate Store #160
06.2007 - 09.2009
General Manager
Canadian Tire Associate Store #152
09.2005 - 10.2007
Store Manager
Canadian Tire Associate Store #150
08.1997 - 08.2005
Department Manager/Service Manager
Canadian Tire Associate Store #71
08.1995 - 07.1997
No Degree - Commerce
St Mary's University