Brian Radcliff

• Increased network reliability by installing, maintaining, and repairing outside plant equipment.
• Ensured timely project completion for fiber optic installations by efficiently coordinating with team members and stakeholders.
• Enhanced customer satisfaction with accurate troubleshooting and prompt resolution of service issues.
• Reduced network downtime through preventive maintenance measures and swift response to emergency repairs.
• IC Responsibilities

Duties:

• Install and configure new devices and system components.
• Coordinate voice and data cabling installations for new users and relocations of existing users.
• Sumitomo Air Blown fiber Installations
• Set up networks for business and residential customers.
• Diagnose and resolve complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
• Data center and server room build-outs
• Low voltage system installs: paging and wireless clock systems
• Testing and certification of systems
• Install underground wiring
• Read blueprints and schematics to correctly place equipment.

Safety+Work Ethic

• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Training:

• Received training and certification from R-102 Restaurant Fire Suppression System and Piranha Restaurant Suppression System

Duties:

• Install and maintain kitchen fire suppression systems in commercial business
• Install and maintain fire sprinkler systems in both commercial and residential areas
• Inspect and replace fire extinguishers in both residential and Commercial areas
• Test all newly installed fire alarms
• Read and understand product manuals and blueprints
• Perform annual inspections on fire extinguishers, kitchen and sprinkler systems in both Commercial and residential areas
• Communicated effectively with customers, answering questions and concerns regarding systems
• Complete and input all job reports into company data base

Certifications:

• Pole climbing and safety
• Defensive driving
• Fiber and Direct TV installation

Duties:

• Installed and repaired Direct TV, fiber, copper, phone system, internet, and TV.
• Maintained company vehicle and company equipment.
• Coordinated installation of all new users and relocations of existing users.
• Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
• Installed and configured new devices and system components.
• Developed and executed layout and installation of cat5 network wiring and fixtures based on job terms and city regulations.
• Supported technicians in equipment maintenance and repair.

Communication:

• Maintained positive relationships with all customers.
• Educated customers on how to use internet, phone, and TV service.
• Communicated operational issues and changes to supervisor on regular basis.
• Collaborated with managers and customer service representatives to ensure smooth work flow and efficient organization operations.

Safety:

• Safely operated various hand tools such as test meters, coax tools, fiber and copper tools.
• Followed standards and procedures to maintain safe work environment.
• Attended safety meetings to ensure machine operation safety.

Duties: not limited to:

• Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.
• Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
• Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
• Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
• Interacted daily with various company leaders, subcontractors, customers and city inspectors to complete construction projects.
• Efficiently prepared job sites by removing debris and setting up materials and tools.
• Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
• Observed all expectations and safety regulations on job sites.