Brian Pushparaajah
Vaughan,ON
Summary
Experienced in logistics, business development, and client relations. Dynamic sales and account management professional with a track record of surpassing targets, optimizing operations, and fostering revenue growth. Expertise in CRM systems, negotiations, and cross-functional collaboration. Adept at building strong client relationships and driving successful outcomes.
Overview
4
4
years of professional experience
Work History
Key Account Manager
Mainfreight Americas
09.2023 - 01.2025
- Executed smooth shipment planning, strong relationships were built and maintained with international teams, clients, carriers, and local service providers
- Demonstrated outstanding organizational and time management skills, thriving in a fast-paced work environment while retaining a positive attitude and providing excellent customer service under pressure
- Coordinated import ocean shipments, achieving deadlines and going above and beyond for customers by handling all aspects of the shipment from quote to delivery, including booking, paperwork, tracking, and invoicing
- Regularly exceeded key performance indicators (KPIs), resulting in increased revenue, improved margins, and departmental expansion
- Regular assessments of costs and benefits are conducted to evaluate the profitability of existing products and services, with a focus on identifying opportunities for increasing revenue and reducing costs
Legal Assistant
GlassBox Law LLP
04.2023 - 09.2023
- Supported immigration lawyers by preparing and proofreading legal documents, managing case files, and ensuring compliance with Canadian immigration laws
- Acted as the primary point of contact for clients, providing updates, scheduling consultations, and addressing inquiries professionally
- Assisted with case management, including tracking deadlines, coordinating with government agencies, and maintaining accurate records
Business Development Manager
Retention.com
11.2022 - 04.2023
- Collaborated with cross-functional teams to ensure clients received continuous support and guidance, ultimately boosting client loyalty
- Developed and executed innovative client retention strategies, identifying opportunities to improve client satisfaction and elevate the client experience
- Managed and updated customer information and interactions in Salesforce to track and enhance client relationships
- Successfully prospecting and engaging with over 100 prospective customers per week through a variety of channels, including phone, email, and social media, resulting in a steady stream of 15+ qualified opportunities per month
- Proven success in educating and onboarding over 50 clients on software functionality, resulting in a 90% satisfaction rate
Inside Sales Representative
Too Good To Go
12.2021 - 11.2022
- Created and implemented different cold call, emailing and in-person sales strategies that increased revenue
- Saved over 25,000 meals over six months by partnering with over 75 partners
- Called over 50+ businesses daily, inquiring about their needs and offering a partnership with our app to solve their food waste issues
- Utilized CRM software (Salesforce, Ninja, Looker, Mystore) to create custom reports and track customer success metrics
- Collaborated with customer success to provide continuous and frequent after-sales support to partners
- Consistently recognized as a top performer, achieving "Sales Employee of the Month" five times in 2022 and consistently ranking among the top three employees nationwide
Retail Sales Associate
TELUS
10.2020 - 12.2021
- Gain marketing and sales experience by advertising promotions, explaining company policies closing sales and adapting to the client's needs; receiving over 100% positive reviews on Google
- Generate over $3000 weekly, on average, by influencing over 150 customers per day making expert product recommendations
- Top sales representative in 11 out of the15 months
- Maintained strong customer relationships through regular follow-up and post-sale support
Education
Bachelor of Commerce - BCom - Global Management Studies & Economics Minor
Ryerson University
05.2022
Skills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Account management
- Territory management
- Attention to detail
- Problem-solving aptitude
- Time management abilities
- Organizational skills
- Client acquisition
- Teamwork and collaboration
Awards
H. Graham Walker Award - Ted Rogers School of Management - Toronto Metropolitan University, Jan2019
Languages
English
Tamil
Timeline
Key Account Manager
Mainfreight Americas
09.2023 - 01.2025
Legal Assistant
GlassBox Law LLP
04.2023 - 09.2023
Business Development Manager
Retention.com
11.2022 - 04.2023
Inside Sales Representative
Too Good To Go
12.2021 - 11.2022
Retail Sales Associate
TELUS
10.2020 - 12.2021
Bachelor of Commerce - BCom - Global Management Studies & Economics Minor
Ryerson University
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