Brian Phillips
Cranbrook,BC
Summary
Dependable and hard working, fast learner who works well with others, but can also work self-sufficiently. Can be flexible/adaptable while still following proper procedures. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Merchandiser/Warehouse Worker
Canadian Tire
08.2019 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Built aisles with shelving and other fixtures for sale of products on the sales floor, with a proper understanding of how to arrange and display products for best sales effectiveness.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized the warehouse to improve storage, retrieval of stock, and accurate tracking of store inventory.
Sales Associate
Cole's Bookstore
09.2014 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
Usher/Projectionist
Columbia Theatre
07.1999 - 09.2014
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Handled crowd control to maintain order and prevent overcrowding.
- Worked with other staff members to facilitate smooth flow of operations.
- Maintained clean and organized venue to create pleasant experience for guests.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Assisted patrons with seating by giving directions and lighting paths.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Maintained professional demeanor to represent venue and create positive impression.
- Built movies and ran the projectors, as well broke down and shipped movies after they finished their run.
Concession Stand Worker/Usher
Armond Theatre
09.1995 - 07.1999
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Used cash register to tender change and process cash and credit card payments.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Monitored inventory and notified management of deficiencies or shortages.
- See other duties for Columbia Theatre
Education
Wed Design Course Graduate - Web Site Design
Sprott Shaw College
Kelowna, BC06.2001
High School Diploma -
Mount Baker Secondary School
Cranbrook, BC06.1991
Skills
- Merchandise Stocking and Replenishing
- POS
- Product Inventory Counts
- Merchandising and Promotions
- Work well on my own or with a team
- Hard worker
- Fast learner
- Safe Work Practices
- Customer Service
- Project Requirements
Timeline
Merchandiser/Warehouse Worker
Canadian Tire
08.2019 - Current
Sales Associate
Cole's Bookstore
09.2014 - 08.2019
Usher/Projectionist
Columbia Theatre
07.1999 - 09.2014
Concession Stand Worker/Usher
Armond Theatre
09.1995 - 07.1999
Wed Design Course Graduate - Web Site Design
Sprott Shaw College
High School Diploma -
Mount Baker Secondary School
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