Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Brian Morgan

Calgary,AB

Summary

Results-driven Delivery Manager with extensive experience in optimizing operations and exceeding long-term performance goals. Proven track record of enhancing customer satisfaction through exceptional service and effective team leadership. Adept at ensuring worker safety and maintaining efficiency during extended shifts, contributing to a productive work environment.

Overview

21
21
years of professional experience

Work History

Delivery Manager

Trail Appliances
Calgary, Alberta
08.2020 - Current
  • Created a supportive workplace to boost team productivity and morale.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Executed roadmaps to foster continuous improvement and knowledge sharing.
  • Coordinated with customers to plan efficient or special deliveries.
  • Prepared road crew work schedules, mileage and pay per customer order.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Coached delivery teams to take accountability for delivery, risk and issue management.
  • Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
  • Managed performance issues with delivery team members.
  • Coordinated road crew logistics, including scheduling and mileage.
  • Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.

Delivery Driver

Trail Appliances
Calgary, Alberta
10.2006 - 08.2020
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Notified customers of delays to decrease calls to support.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Utilized street maps to plan and determine most efficient routes.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Transported and safely delivered items to prevent damage or loss.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Finishing Carpenter

gadco construction
Calgary, Alberta
01.2006 - 10.2006
  • Roughed in door and window frames or subflooring in structures undergoing construction or repair.
  • Took accurate measurements to calculate size and amount of materials needed for project completion.
  • Created custom moldings around doors and windows using router bits for an added level of detail.
  • Measured and marked cut lines on materials using ruler or marking gauge.
  • Utilized sandpaper to smooth out rough edges on carpentry projects prior to applying finishes.
  • Installed windows, flooring, or trim using hand or power tools.
  • Measured, cut and installed trim boards for doors, windows and walls.

Trench Work Plumber

canyon plumbing
Calgary, Alberta
07.2004 - 01.2006
  • Cut diverse pipe sizes and lengths to prepare for installation.
  • Installed and repaired water supply lines, waste disposal systems, and related appliances.
  • Verified and gathered measurements to determine proper piping sizes.
  • Installed and extended underground storm, sanitation, and water piping systems to connect fixtures and plumbing.
  • Followed relevant codes, regulations, and safety techniques.
  • Followed safety protocols while working in hazardous environments such as septic tanks or gas lines.
  • Inspected worksites to determine presence of obstructions, unsafe conditions and crew errors.

Education

Some College (No Degree) - EMR

Sait
Calgary, AB
01-2005

High School Diploma -

Lord Beaverbrook High School
Calgary, AB
06-2004

Skills

  • Project management
  • Customer service
  • Logistics coordination
  • Risk assessment
  • Performance management
  • Process improvement
  • Conflict resolution
  • Truck dispatching
  • Vehicle inspections
  • Driver monitoring
  • Incident management

Affiliations

  • ice hockey
  • floor hockey
  • flag football
  • camping
  • fishing
  • exercise

Accomplishments

  • yearly safe driving awards at trail appliances
  • nominated captain of my mens league team

References

References available upon request.

Timeline

Delivery Manager

Trail Appliances
08.2020 - Current

Delivery Driver

Trail Appliances
10.2006 - 08.2020

Finishing Carpenter

gadco construction
01.2006 - 10.2006

Trench Work Plumber

canyon plumbing
07.2004 - 01.2006

Some College (No Degree) - EMR

Sait

High School Diploma -

Lord Beaverbrook High School

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Brian Morgan