Summary
Overview
Work History
Education
Skills
Timeline
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Brian Morales

Los Angeles

Summary

Dynamic Operations Manager with a proven track record at Lions Investment & Trading, excelling in team leadership and logistics. Enhanced customer satisfaction through effective communication and improved performance outcomes. Skilled in inventory management and staff training, fostering a culture of accountability and excellence within the team.

Overview

14
14
years of professional experience

Work History

Operations Manager

Lions Investment & Trading
12.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Looked up orders, provided estimated arrival details and assisted with delivery logistics.

Office Manager

Admiral Refrigeration
01.2022 - 01.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Team Lead

Nortek Air Solutions
11.2011 - 10.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Education

Bachelor of Science - Cyber Security

Devery University
Illinois City, IL
06-2026

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Logistics
  • Crane and machine operations
  • Staff training
  • Staff management
  • Inventory management
  • Operations oversight
  • Policies and procedures implementation
  • Computer Savvy

Timeline

Operations Manager

Lions Investment & Trading
12.2024 - Current

Office Manager

Admiral Refrigeration
01.2022 - 01.2023

Team Lead

Nortek Air Solutions
11.2011 - 10.2021

Bachelor of Science - Cyber Security

Devery University

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Brian Morales